Shangri-La Golden Sands, Penang

Review of Penang Shangri-La’s Golden Sands Resort Nestled along the stunning Batu Ferringhi Beach, the Shangri-La’s Golden Sands Resort in Penang is a perfect blend of tropical luxury and family-friendly hospitality. With its breathtaking seaside views, lush gardens, and top-notch service, this resort offers a relaxing getaway for travelers of all kinds. Accommodation & Comfort The rooms are well-appointed, featuring modern amenities, comfortable beds, and private balconies that provide either a garden or sea view. The decor exudes warmth, and the cleanliness is impeccable. The deluxe sea-view rooms are particularly worth the upgrade for their panoramic ocean vistas. Facilities & Activities Golden Sands Resort is packed with facilities, making it an excellent choice for families. The pools are a highlight, including a large freeform swimming pool, a separate kids’ pool with waterslides, and even a mini water park. For those seeking adventure, the resort offers watersports, a fitness center, and even a golf course nearby. Children will love the Adventure Zone, an indoor playground with thrilling slides and engaging activities. Meanwhile, adults can unwind at the CHI, The Spa at the nearby sister property, Rasa Sayang Resort. Dining Experience The resort features multiple dining options, with Garden Café offering a wide variety of local and international dishes. Sigi’s Bar & Grill by the Beach is perfect for a romantic sunset dinner with delicious seafood and cocktails. The breakfast buffet is extensive and caters to different dietary preferences. Service & Hospitality The staff at Golden Sands Resort are friendly, attentive, and always willing to assist. Check-in and check-out are smooth, and housekeeping is prompt. Final Verdict With its stunning beachfront location, fantastic facilities, and warm hospitality, Shangri-La’s Golden Sands Resort is an excellent choice for a memorable stay in Penang. Whether for a family vacation or a relaxing retreat, this resort delivers on every front.

We stayed here for two nights with families had a very disappointing experience at this hotel. The service, especially during breakfast, was unacceptable. Several Indian staff members displayed a clear bias, treating Chinese guests with rudeness while being notably polite to Western customers. This kind of discrimination is completely unacceptable. Beyond the poor service, the hotel's facilities are outdated and dirty, and cleanliness is far below standard. Housekeeping was inadequate, and the overall service was nowhere near what one would expect from a reputable hotel. I will never choose this hotel again and do not recommend it to anyone looking for a fair and comfortable stay. 我在这家酒店的经历非常令人失望。服务水平，尤其是在早餐时段，完全不能接受。几位印度籍服务员对待华人客人态度恶劣，而对欧美客人却非常礼貌，明显存在差别对待。这种歧视行为是完全不可接受的。 除此之外，酒店设施陈旧，卫生状况也远低于标准。客房清洁不到位，整体服务完全不符合一家正规酒店应有的水平。 绝不会再选择这家差别待遇，服务设施差劲的酒店。 估计整个这间管理层从上到下都很有问题，不符合其他国家香格里拉的服务水平。

Everything is superb..my kids love this place..excellent choice of food and activities

The room that I stayed in at was absolutely breathtaking. It was spacious, elegantly decorated, and had a stunning view of the sea .The bed was incredibly comfortable, and the bathroom was luxurious with a large bathtub and a rain shower. I felt like a pampered guest throughout my stay, thanks to the thoughtful amenities provided in the room.

Lovely hotel. Nearby a lot of eateries as well as the night market. Great breakfast spread and tastes good as well. Recommended 👍

We had a wonderful stay! Hotel staff are very helpful and accommodating to our specific needs or requests. Thank you for an amazing experience!