Ξενοδοχεία με Heng Siew Trading, Batu Gajah

(CNY stay with my 7mo baby) I'm sorry, but I originally intended to complain about the long queue for breakfast. However, I changed my mind after observing how friendly the waitresses were, even though they were very busy. Unfortunately, one disappointing encounter with the room service staff made me leave a negative review. When I called the room service and asked for help in freezing my ice pack so that I could store my breastmilk in the car when I travel back home, the staff member told me that there was a chiller in the room. I explained that the chiller couldn't freeze the ice pack, so I needed the hotel's assistance. To my surprise, the staff member asked me to pack the ice pack nicely and bring it down to reception. It was already 10:30 pm, and I was in my pajamas with my 7-month-old baby. I had to wake her up and carry the ice pack all the way down to reception. In addition to this negative experience, I also had to queue for breakfast with my baby on both days. I thought that they should open a hall if there weren't enough tables for the guests, but the waitresses were still friendly and welcoming, even though they didn't have a baby chair for the first 10 minutes. Despite this, I never thought of leaving a bad review. I was disappointed and saddened when I had to walk all the way down to reception at night with a baby, and I don't think that guests should have to do that.

Feedback Check in - no proper registration (reg card) - can't remember their names.. 3 ladies with hijab (upon inquiry n verbal booking via walk in around 11am + & upon checked in around 3:15pm) - At 6pm+ when i'm about heading out for dinner, only realized n i asked is there's any reg card i need to sign, then only she gave me the reg card to be sign. (Ms Dines if not mistaken were at the counter that time & sorry if i'm wrong. Friendly & have the welcome gesture when guest approached counter. keep it up!!! ( Those who upon booking n checked in, just a humble reminder from a sister that is in the hospitality indusries too. Once at counter, just smile no matter how bad ur days are.. I've been there, still there n still counting.) & again as we r aware.. registration card/form is the most important things upon guest check in.. #hoteliersforlife Between 9am to 9:10am - sidewalk level 4 (heading to breakfast area) - on the way to bf - staff is not approachable - just a small gesture won't harm even there's a direction. (smile/greets) Between 9:15am - 9:30am - Condiments for porridge, nasi lemak & finger food were not replenish (boiled eggs, anchovies & chilli sauces) - Staff chatting at bar counter - guest in & out but still didn't do any replenish. - Juice no option - Fruit platter (orange looks dry) - Guest not yet done with their breakfast, staff already collected the plates & cutleries. (not mine but table next to me & my mom). I believed f&b team were given proper knowledge on how n when to collect it.. Always alert whether guest done or not.. - check out smooth - system hang (thing's happened) truly understand 🙂 - perhaps can practice to asked guest as a reminder (safebox cleared/valuable items all taken, etc) it was my first stay at D Hotel but couple of times for my mom n dad. I ain't complaint. Just a small feedback as a guest that work in hotels too..

Nice hotel to stay… clean room with iron and coway water filters easy to our convenience. Definitely will come back again. Friendly staff with good customer service. Easy location to find and surrounded good eaters restaurants opposite lotus

We had spent one night at this beautiful hotel. The hotel is really unique. I really love the ID of the hotel. The cleanliness, the hospitality of staff are excellent! Looking forward to stay at this hotel again if we come to Ipoh. The hotel also has EV charger!

Hotel location is near to town. About a 5min grab. The hotel look nice with with rustic look and feel. The room is clean with a dyson(or a look and feel like Dyson) hairdryer. A little thing to take notes is that there is no convenient store in the vacinity and limited food option around the area. But is not a big issue with the cheap grab in ipoh provided that there is time.

A boutique hotel with good room rates. Room’s clean, has vinyl flooring and built-in carpentry is in rather good condition. Bed’s firm and basic toiletries are provided (toothbrush n paste, bath n shower). Clean bedlinens though the towel I had was old with few grey-black stains. Bathroom’s large but the water pressure is slightly Low (our room’s on the 1st level, with Recep at ground). There’s a dim sum restaurant just beside the hotel but we didn’t eat there. A larger food centre is just round the corner, 5-10mins wall away. Good and value for money place to stay even with no options for breakfast.

Location of hotel is ok and not noisy caused by public strangers as there is no restaurant or other shop lots nearby. Ample of parking space very good. Receptionists are polite. They have hot&cold water dispenser in the pantry. Came to my surprise that this hotel lobby and parking is at a higher floor so my room is at lower floor, perhaps lone traveller may be worried when they first came here huhu. Room toilet is spacious, water flow very strong. Except they don’t provide tooth brushing kit and hairdryer. Just wanted to comment on the dim lighting from staircase to alley to room. One of the ceiling light from my room is not working when I checked in, feedback to receptionist and they are so kind to bring a new one but by that time the light suddenly turned on so I rejected them to change for me. The room door lock is broken, maybe owner can fix it ? Suitable for short stay. If you expect a luxury stay maybe this is not your choice.

Despite its prime location in the heart of the city, the hotel is in need of refurbishment. The windows are not soundproof, which can be disruptive to guests as they can hear noise from outside, such as engines and traffic. This can greatly affect the overall experience and comfort of guests staying at the hotel.

The staff is friendly and location is strategic. The price is abit too high for room condition. The door is abit stuck and toilets is mouldy and leaking as well as the chair is broken. The room style is nice. It could be better if provide towel ad floor mats.

Nice location , affordable price and good decoration. The only thing to consider for family is the pub nearby will be noisy in the midnight from 12-2am. Not suitable if you are bringing infant and kids. I’ve been visiting there for many many times even during mco period and perhaps the pub is not operating that time. Other than this everything else are commendable