Riu Naiboa - All Inclusive

Where do I start🤔 I guess the beginning, first off it was my birthday trip May 5th 2022 was check-in. Arriving at the hotel my name wasn't on the reservation anywhere, so this is the part where everything is about to start going down hill! 1. I had to pay out off pocket a extra $272.00 to accompany my fiance in the room. (Trip was already prepaid in full) 2. Someone said the property was newly renovated. (LIES) 3. Rooms were super small!! 4. I changed 3 rooms until I just settled. 5. The rooms were not cleaned 6. The next morning heading out for excursions May 6 I noticed a lot of little red bumps all over him. Got back to the room to inspect the bed (oh yeah, forgot to mention to you travelers that I have been in Hotel Management the last 13yrs) anywho the bed was infested with bedbugs!!!!! Had to move to another rooms. It was HORRIBLE!!!! 7. Food was eehhhh (I survived off of pineapple the entire stay) 8.Some of the staff was friendly especially kitchen staff 9.Upon check-out they didn't offer us not even a small discount even tho I paid damn near $300 at check-in on a fully prepaid reservation! I WOULDN'T RECOMMEND THIS GARBAGE TO ANYONE!!!¡!!!

Highly recommended! Amazing, joyful and helpful staff. Will be back!

Todo estaba lindo habitaciones, la comida etc

The hotel is situated in beautiful grounds Reception is impressive. Cannot fault anything, the reception is functional and attentive. The rooms are clean and tidy and the maids clean the room every day. The food is also very very extensive you will find what you are looking for from beautiful muscles and prawns to meats pastors chips. Anything you want. The only thing I didn’t find there which surprised me was hot Mexican food .with lots of South American quests Pool great beech has a free bar Night entertainment is very Spanish Bars have all spirits cocktails Special thanks to the Director and his Assistant who aided us in a incident with a car hire company Great for families

We arrived the 3rd of july and stayed for a 10 day holiday. Reading the reviews i was worried for this holiday however this was definitely a holiday to remember! when we arrived our bags where taken up to the room for us, our room had a king sized bed, fridge, optics, and a swan made from towels covered in flower petals. the staff where absolutely amazing. As a family coming from london we where worried because of people complaining about how they treated the english people. but i have no idea what they’re talking about, we couldn’t fault the staff at all. all the staff where extremely friendly and ran to give us everything they need, especially brandy. the pool was 24hr on all days expect 2 of the days, the pool was clean and well looked after. tipping is highly appreciated. the bar close to the entertainment was always busy, but due to tipping someone would always cater to us immediately. the buffet was repetitive some days but the food was good and catered to everyone. the drinks in our fridges where refilled everyday and if asked they will give you extra drinks. we left a dollar tip out everyday for the cleaner, when we would return to our room it would be spotless with an animal made from towels. i highly recommend this hotel, it is a little outdated but they’re revamping it soon so nothing to complain about. amazing holiday!

I cannot fault this hotel. Friendly staff, clean, and overall a happy experience. For everyone saying not friendly, I have no experience in that. A dollar goes a long way, and the staff cannot do enough for you. Especially Brandy. He was the waiter in the restaurant and would go above And beyond for us every day. Food was plentiful and always found something to eat. Salad bar was immense and the warm doughnuts at breakfast, were on pa with krispy creme. (I still think about them now) Plenty of selection and choice. My eldest daughter has asd and extremely fussy, however had no problem with finding something Every day. The snack bar served salad, nachos, pasta, pizza, burgers and occasionally lasagne. All very nice, with an absolute beautiful setting on the beach. The wifi was great, and loved the extra of it being at the snack bar also, so was able to face time whilst I was on the beach Try every cocktail, they are all amazing! The coffee is stunning and so is the presidente beer. I loved the added perk of having a fridge in our room, which was constantly re stocked with soft drinks and beer. Lovely touch. The cleaners would always make towel animals, and leave beautiful flowers for us to find. The pool was lovely and warm, and always had music playing. A lot of Spanish, however we're in a Spanish speaking country, so didn't mind. We had karaoke one night which was funny, and really enjoyable. The entertainment team work hard! It's so hot day and night and yet they still dance with such conviction. The rooms were fine Yes they are dated, but they are clean. The shower in our room was one of the best I've used, and the king size bed extremely comfortable. We were on floor 1 room 189. Our balcony wás tiny, but again didn't faze us. We done 4 excursions whilst staying at the hotel, and found all the staff equally brilliant and efficient. I would say this hotel is a good 3 star. Friendly, inviting and worth the money. If you have high expectations of a 4 star I imagine you could be disappointed. However go with an open mind and try not to read the negatives. We had an amazing time and would be happy to holiday here again. We were a party of 6. All our rooms were next door to each other which was a lovely touch. Thanks RIU naiboa. You have been amazing.(take mosquito spray and anti itch cream, it's not the hotels fault however everywhere is rife with them my daughter had over 100 bites on her calves) As a side note, no id was ever asked for. We had teens with us who enjoyed the night club and bar. The staff made my review the 5 * as they were the best.

My wife and I stayed at the Riu Naiboa in May 2023 for 11 nights. We arrived quite late after a long flight and transfer so we were pleased to be checked in quickly and efficiently. The room we were given was 430, which was a great location on the top floor overlooking the pool and not too far from the lifts. We were initially a little disappointed with the room, as on entering we found a long aluminium trim ***** behind the beds hanging off the wall across the pillows! As it was late we just removed the ***** and left it for the maintenance team to reinstate. The rooms are a bit dated and tired, with old dark wood furniture and a small tv on the wall. The bathroom was also a bit underwhelming, functional but with one or two chipped tiles here and there, and in the shower there was a square metal drain cover that was loose and damaged, which would have been quite sharp and unpleasant if you were to catch your foot on it. The beds are quite firm but not uncomfortable. The first night and a few after that were quite noisy - lots of guests clip-clopping up and down the corridor through the night and doors banging etc, and noisy guests outside around the pool until very late. We also discovered that our toilet had a slight leak from the cistern into the pan which meant it constantly refilled itself every ten minutes or so right through the night. We solved that problem by turning off the water supply to the toilet each night. Our balcony was great, not overlooked from the front or from our neighbours either side, so we were able to sunbathe naked every morning with a cup of tea before breakfast. We brought our own kettle to make tea, but there is a pour-and-serve filter coffee machine in the room, and the coffee and filters are provided. The maid service was excellent, with the beds made, towels changed and floors mopped daily without fail. In the mornings we went to the main Cohiba restaurant where all meals are provided. The array and choice of food is absolutely amazing - there is everything you could possibly think of, and all of the best quality too, we were very impressed. The only slight negative is that there are no coffee machines in the restaurant. I am not sure if this is normal in the Caribbean, but all the European hotels we have stayed at have had coffee machines where you could help yourself to espresso, cappuccino and macchiato etc. At the Naiboa however, filter coffee is prepared back of house in a bulk brewer and dispensed via airpot jugs in the restaurant, so a daily hunt was required for the jugs, which seem to be guarded quite closely by the waiters - I was chastised on more than one occasion for helping myself! For tea drinkers like myself there are teabags and a hot water boiler, but as is often the case, the water is not quite hot enough to brew the tea sufficiently. Normally this problem is solved with a quick blast in the microwave oven, but unfortunately there was not one provided in the restaurant. Cold drinks are plent

Horrible service, construction noise the whole time,food is soggy and terrible, drinks are like gasoline, rooms are dilapidated and only half the stuff works, mini bar is a joke, room service does not deliver and elevators are always broken! Do not stay at this resort save your money and go somewhere else!

Property location is definitely not worth money. shame on Riu for allowing a property to operate with poor management who don't address urgent situations. No communication from manager at all or even the simple sorry. You won't get that upbeat Riu vibe from employees like at other locations. Food horrible. Many things not replenished in timely manner, undercooked or served cold. If you need Gluten free, no designated area. Some things not even labeled properly. Not up to Palace standards. Only positive is the structure is very well cleaned excluding the beach and grounds by the Riu Party and internet access was good. If you venture to ******, it's not a Vegas style. Basically a cigar/bar room with maybe 10 ************* and a couple of tables. Very disappointed considering being a loyal Riu member.