Ruttger's Bay Lake Resort

We walked into a cabin that had spiders all over and a tub that had mold. We cleaned it the best we could and bought bug spray. We decided to clean it on our own since we heard when we were checking in the staffing was low. We had family staying in the lodge and did not want to ruin their stay because of our issues. We ended up leaving a day early since the spiders re-appeared. Discussed this with the front desk upon checking out. They gave me the general managers card to try to get a one day refund. I texted him, no response. I called him a few days later and he had every excuse of why the cabins were in that condition.

We were not informed at reservation time that an Oktoberfest was scheduled at the resort the same time we were there. We were not warned the pool would be closed during the day. Vendors blocked access to check in. Patio door in unit was not clean. Coffee Maker in unit didn't work with coffee supplies. We had to go out for coffee and then purchase correct supplies. We could have had similar accomodations at a Country Inn for half the price.

Yes, it’s an old cabin, functional, and has a decent lake view but it’s over priced like everything else on the property. It’s shoulder season and we were part of a wedding party so we shouldn’t be paying what seemed like normal rates, especially when check-in was changed to 5:00pm and half the facilities were closed or had limited hours. The resort needs some upgrades to match their charges. Its dark, dirty windows, sidewalks are uneven, cracked, and not well lit. Staff was very good.

Alot of fun amenities. Cabin very outdated. Our lock didn't work on our cabin..key and doorknob wouldnt open. Same with neighbors next cabin over from us. Requested towels didnt receive them until almost the next day. The resort ran out of lighter fluid for our charcoal grill that we had to pay to rent.

I love the area, the location, and Bay Lake. The staff was very good. Our room, with its two levels was inconvenient for us as senior citizens. The bathroom sink stopper did not work. Some areas in the room and some I noticed in other areas of the resort were not cleaned, dusted, as well as they should have been. One should not see spider webs and their victims on lamps or around windows, especially in a place this expensive.

We stayed over the labor day weekend in an upstairs golfcourse unit. I had read some mixed reviews, however I thought the unit was overall pretty good. It was clean, and there was a balcony. We called the front desk for extra in room amenities and they were brought to our room without any issues. We loved hanging out by the beach as it was a hot weekend. Lots of activities. The resort did a great job with the entertainment. They had a beach party and my kids had a lot of fun playing on the beach listening to the floating DJ. We had good service at the onsite dining options. The food was really good also. It was on the spendy side but overall it's comparable to most places anymore. Overall we really enjoyed our stay and we probably will stay again.

Beautiful view from our screen porch, quiet and secluded even though the resort was full. Spacious, clean room and the staff were helpful and welcoming. Fun kids and family activities, live music and great food.

We had a nice trip overall. We stayed in the main lodge which could definitely use some updates. The closet carpet smelled pretty funky and the in wall AC appeared to have mold in it. Bed was comfy. Nice, hot shower. The outdoor pool & sidewalk around it were out of order, but it wasnt hot enough to swim outside anyway. Breakfast buffet had a good variety but wasn't that great, would not buy it again. The donuts were the best part of breakfast. All staff we came in contact were curtious and helpful. Had fun out on a free rental paddleboat.

We really enjoyed our stay! There’s so much to do and it’s an easy location. Loved the history of the place, the amenities and the activities! Staff was also pretty responsive overall. Special shout out to two young men who worked Bingo and the Marina-they were awesome! There were, however, a number of things that were run down or out of order. The sauna, the outdoor pool, our tv in our room, a cabinet in the room, the walkway along the beach. If things were tiptop it would be perfect-tons of character and charm and also really nice- not new and modern but fixed up and cared for. Could be an end of summer issue. But overall great experience.