Embassy Suites by Hilton Cleveland Beachwood

The only positive thing about our 1 day outing was my check in Rochelle had excellent customer service. Other than that killed 2 small roaches in our room and had small black ants everywhere. Smell of **** was very strong in the hallway

Staying at the hotel was ok. It needs up grading but over all not bad for a two day stay. The bedroom, sheets and towels were freshly clean.

My fiancé and I went for a weekend to ourselves before we welcomed our new baby. The front desk was very friendly and breakfast was great no complaints.

Very outdated, run down, water around base of toilet, noisy during night hearing crying kids in rooms next door

This hotel is so dirty! At breakfast on Saturday morning debris fell from the ceiling onto my omelette. I should have taken a picture. I showed it to someone at the front desk and was told that they are undergoing change in management. Go figure! Could not help myself to fruit covered with fruits flies. The oatmeal was so cold. The coach in our room was covered with stains and the mattress underneath still had sheets from the last guest. The worse Embassy suites I have ever stayed at beside the one in Myrtle beach.

The hotel is outdated very dark and dim. The hotel could use updated immediately. The pools were closed, the omlete station was an hour late to start to serve, Wi-Fi connection didn’t work. I wouldn’t recommend coming back until things got fixed!!

The toilet did not flush and shower did not work properly. The sinks were stopped up amd leaked. I was unable to watch the football game because the channel was out die to Negotiations.

Check in was over hour wait. Room smelled and shower broken. Pool and fitness out of service

Room was clean. My only complaint is the furniture in the suites was old and outdated.