Επισκέπτης Χρήστης
20 Σεπτέμβριος 2023
We were really excited for this holiday, but upon arrival, we were greeted with an odour of dampness and mouldiness as well as lots of dead bugs and no staff about. After getting the key and being told where our room was, we put our bags in and went straight out due to needing dinner. That night when we spent time in the room, we found lots of cobwebs and dirt all across the bathroom floor. There was mold all along the bath, in patches on the wall, and damp patches on the floor under the sink and toilet. The bathroom had many areas of flooding and cracked tiles and holes. There were damp patches on the windowsill in the bedroom too. When we went to take a shower, we found a red stain (resembled blood) on one of the white towels and had to use our own towels for the duration of our stay. For our holiday we planned to climb Snowdon so didn't spend any more time in the hotel other than to sleep, and wanted to discuss this at the end of our visit. When we left early in the morning to climb, the door was left wide open all night long, with no staff around and so we felt very unsafe. On our final evening, we went around the village and heard many bad things about the hotel from locals which was very off-putting. Upon checking Trip Advisor for the hotel, we found many people who had the same terrible experience recently. We also found out a few weeks before our stay there was a hygiene rating of 1 and currently a hygiene rating of 4 which was not as advertised. The bed and breakfast which was advertised to be between 8 and 10am, actually closed at 9am but wasn't updated in any room or hotel information. This meant we missed breakfast. When speaking to the manager, she said they couldn't afford the chef for an extra hour to feed one guest, as apparently the week is too quiet for breakfast to be open that long. This was not our fault that it was quiet and it was not what we paid for and was not as advertised. We were told our option was to have cereal for breakfast and the manager's comment was that we would not find breakfast anywhere else. After the uncleanliness and unpleasant experience, we did not want to stay a minute longer and checked out early. Avoid at all costs.
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