Grand Millennium Beijing

Lobby staff needs to improve. They should learn to smile more. Servers in the restaurants learn to shut up when guests are nearby! They talk about guests a lot. Need to improve their manner. Did not feel great they were chit chatting about guests.

Close to the mall. Predictable timing to and from the international airport. Fuss free check-in, especially when using Trip.com without a need to post any deposit.

Very dated for a 5* Hotel, especially the TV. Didn't feel like a 5* hotel compared to others we have stayed at in Beijing. Highlight was the bath. The aircon did not work properly and was a very uncomfortable stay with it being too hot in the room. Don't think we would stay again.

Decent hotel for business. Centrally located. Reasonably priced.

Full range breakfast with both Chinese and western style, nice coffee too

Good hotel and big room.. good location too

Surprisingly, this very affordable hotel can complete my trip. With very affordable price, this hotel has such a high price to value ratio. Its location is golden, right in the center of cbd. It has a very complet gym and big indoor swimminh pool. Another plus of this hotel is its club rooms. They are located in higher floor so that they will have greater view compare to the other. The club rooms also allow me to check out at 4 PM (as long as condition permitted) I can not give it 5 score because many of its employees can not speak chinese. Only a few in front office can speal basic english. This hotel really need to step up its game since i saw many international visitors during my stay. This hotel also need to educate its laundry man. He need to know the politeness standard when he want to access international visitor room. I know he means well but the way he behave make me feel uncomfortable becaise i feel he is very weird.

Disaster stay!! I’ve been living and working in China for over 10 years, have stayed at this hotel multiple times and have had great stays. This time however was a complete disaster from start to now (I’m still here and am dreading the next few nights). Check in was fairly smooth and I was informed I had received a room upgrade; unfortunately, the room I was ‘upgraded’ to was facing south west, with a view of 3 huge buildings which resulted in the room being incredibly dark due to most sunlight being blocked. In addition to this, the room was absolutely filthy. There were dried on white water marks over every bathroom surface, the shower and bathroom window were smeared with stains, there were uncleared splashes over the bathroom walls, rim stains from cups, collections of dust in every corner, stains on the carpet. It was disgusting, an absolute disgrace in fact. We didn’t notice this initially as we went straight out after check in but when we did it made our skin crawl. I asked for it to be cleaned thoroughly and sone of it was done but the carpet stains and window smears remained. Breakfast was an underwhelming, unfriendly affair, with there being no apparent serving staff and station servers trying to give you cold, waiting food rather than cooking it fresh (both the noodle station and the egg station did this).The pool is nice to look at, very cold but looks nice. Again it was an unfriendly affair. The pool attendant was a stiff, grim faced man who clearly wasn’t happy with children playing with parents in the pool (shaking his head when we laughed or splashed, standing far too close to us, following us around the pool (even though there were only 1-2 other guests present who weren’t phased by us). The most ridiculous situation however came when it wad time to change and leave the pool. I entered the female changing room with my 2 young children (boys), to quickly and quietly change. Half way through changing the custodian cleaning was incredibly rude and told my kids to leave as ‘no men were allowed’. When I asked where they should go (we were all in a state of undress at this point)- she opened the door and indicated that they should wait half clothed on the hallway alone or should go to the male changing rooms unattended (my son is 5 years old). The harassment continued when a guest tried to translate which led to my children feeling incredibly embarrassed and again further when leaving the changing room, the grim pool attendant and another unknown male began shouting at me, from the pool side, scaring my young children. The 2 men felt it appropriate to now indicate my children were ‘too old’. The hotels absolutely ridiculous policy could have been told to me when entering the pool to avoid all this distress. I’m interested in hearing the hotels response and plan on how they equitably support single parent travelers with young children in the presence of such ridiculous swimming pool legislations. What are my options here? Get my children naked and changed at the pool side (how is this less ‘offensive’ than taking them into the changing room?). Walk them soaking wet through the cold air conditioned hotel to get sick and changed back to the room? Send them alone and unaccompanied onto a male changing room with strangers aged 5 - a massive child safeguarding issue!!). Regardless, male and female staff shouting at me, pointing fingers at my children and seeking to shame them is absolutely unacceptable. They are innocent children and should not be subjected to such ludicrous treatment due to incompressible adult prejudices. The staff should be absolutely ashamed of themselves!! Needless to say, I’m completely underwhelmed at the prospect of another 2 nights here!

Great location and a staff that tried very hard to help the guests. Good stay overall