Ariva Beijing West Hotel & Serviced Apartments

第二天續住跟前台説了讓把房間打掃一下也沒有打掃

Location is not that convenient, but the service was good. I was surprised by a special dessert prepared that was placed in thw room on my second day of stay which really made my day. On balance will still recommend this hotel to others.

I have been a regular at Ariva for last 10 years. It’s a 4 star property which you could easily mistake for 5 star, but that was before the pandemic. After the pandemic, their service quality had dropped significantly. We returned to China and had 5 pieces of big suitcase plus additional hand luggage. Guess what, we were told there is no person who can help us to carry the luggage to our rooms. After repeated reminder, one boy named Tommy who looked like a trainee helped to carry the luggage to the room. Same thing happened at checkout. The reception person was straight and honest “we don’t have a person available who can help you with the luggage”. I had to take 4 rounds to carry the luggage down by myself. And we are talking of a property which is rated as 4 star!! I felt sad, perhaps the hotel had a hard time during the pandemic and was still recovering from bad financial situation that they don’t have full service staff yet. The reception staff, all were trainees from colleges. In terms of facilities, its still a good place. They have swimming pool, gym, spa and every room I have stayed here is spacious and has a bathtub. I have always loved their Aviva center on 6th floor which has DIY kitchen and laundry area which helps if you are staying for long duration or are traveling with kids. I haven’t lost faith and hope Ariva will have its glory days once again.

Good hotel, nice room. Good breakfast. Reception can’t speak English at all.

I stayed with my family for ten nights. It was very convenient to have a lot of space in the room and there were plenty of options to get food close to the hotel. Unfortunately, the room was not very clean and the furniture not in the condition you would expect from a hotel in this price range.

Hotel a bit old but very functional

Good value for the price, amenities are great, but rooms can be a little dark at night. Good space for business travellers.

酒店房間佈局很特別，複式兩層，窗户高大上，遠處西山一覽無餘。 工作人員服務友善到位，尤其是前台的Lily和Elsa包括其他服務員。 酒店位置很好，出門不遠處就是地鐵站。 原計劃衹住兩天回來又延續了3天。

真是給我整笑了，續住以後明明告知前台了，然後酒店前台直接裝不知道，衞生直接連續兩天不打掃。 然後下午接到電話問我昨天是不是沒住酒店？那昨天找你們續住的我是鬼魂是嗎？ 回去繼續找前台問，男的一臉冷漠，咬死了就説昨天打掃衞生的服務員沒看到我住，我真的很好奇誰家酒店靠服務員打掃衞生判斷顧客住不住？ 我讓前台查預訂記錄，非説訂到週日，我説你再看看，然後鼠標就點了一下就刷出來了後續訂單。所以説這前台就是根本就懶得管房客的事，完全就是一副拿錢混吃躺平的樣子 拉胯，不信的話可以來試試