Grand Metropark Hotel Beijing

Η εξυπηρέτηση ενός ξενοδοχείου πέντε αστέρων είναι αντιστρόφως ανάλογη με αυτή ενός πλανητικού αστεριού. Η ρεσεψιόν δεν ήταν πολύ φιλόξενη. Είχαμε δύο παιδιά και μας έδωσαν ένα τριγωνικό δωμάτιο στο τέλος. Αναφέρθηκε ξεκάθαρα στο διαδίκτυο ότι το δωμάτιο ήταν πολύ μεγάλο! Έπρεπε να σταθώ στην μπανιέρα για να κάνω ένα ντους, κάτι που ήταν πολύ άβολο.Το νερό της μπανιέρας πιτσιλίστηκε σε όλο το έδαφος δίπλα μου και έπεσα κατά λάθος! Όταν συνάντησα τα δύο παιδιά, δεν είπα τίποτα για την προετοιμασία επιπλέον οδοντόβουρτσες, πετσέτες μπάνιου και σφουγγαρίστρες. Αυτή είναι η υπηρεσία ενός ξενοδοχείου πέντε αστέρων; Πήρα τηλέφωνο και ζήτησα παράδοση αλλά δεν ήρθε ποτέ. Τηλεφώνησα ξανά το βράδυ και ο σερβιτόρος δεν ζήτησε συγγνώμη καθόλου αλλά ήταν ανυπόμονος. Ο γιος μου είπε ότι υπήρχαν τρίχες στην πετσέτα μπάνιου που δεν ήταν καθαρές. Ήταν εξαιρετικά ζεστό για ύπνο το βράδυ. Το κλιματιστικό δεν μπορούσε να κρυώσει το δωμάτιο. Ήταν ζεστό και αποπνικτικό. Η εμπειρία ήταν τρομερή! Δεν θα έρθω ποτέ ξανά σε αυτό το ξενοδοχείο πέντε αστέρων! Παρεμπιπτόντως, το άρωμα στο ασανσέρ είναι απλά αρωματικό. Αποθαρρύνουν!

Δεν είναι καλή εμπειρία

The gym is very hot and humid and the water bottle costs you extra 4 RMB (other hotels offer free drinks). THE AIR CONDITIONING IS NOT WORKING AND THE ROOM TEMPERATURE WAS 33 DEGREE =＞ I COULD NOT SLEEP 1 MINUTE OF THE NIGHT! I am totally disappointed here!!

Good CS service,yummy food,near the shopping center,will come again next time

Very nice hotel. Staff was very helpful and polite, though was offered an upgrade like many of the other reviewers I've seen (but not a negative). Pool is very small and a bit of a mess, it is open to the community and the locker room is a bit rundown and it was too crowded to enjoy during my entire stay. The rooms are very nice and clean and the lobby and communal spaces are very nice. 24hr room service is a big plus. The layout of the lobby on the 3rd floor without direct elevator access to the 1st floor is annoying. All deliveries have to be met at the 1st floor and that requires going all the way through the lobby on the 3rd floor and either taking another elevator or two flights of escalators to receive.

The room was very clean and comfortable bed. However, the location is not the best.

Hotel is great, there’s a lot of tv programs, movies for selection. Recommended for the price!

Great place to stay at for business and travel purpose. Staff is very polite and helpful

Enjoyed my self so much here that I could do it all over again. I only had one problem when we had the dinner and breakfast, the restaurant staff were confused about charging our bill to our room and tried to make us pay. I was asking what was the point of us depositing the money to our room if we cannot use it. But besides that incident everything else was pleasant. Especially the lady at reception, Una. Her energy and how she treated us was amazing during check in and check out and even asked us about our stay. I would definitely come back whenever I return to Beijing. Though I complained about the restaurant (which was two ladies, one who worked at the entrance and this other one) there was also this other lady that was so helpful and even though her English was not good, took the effort to use her phone to translate in order to help us. I wish I remembered her name so that I can mention it here. And the food was also so delicious I would give 7.5/10. We unfortunately didn't get the chance to try out other facilities like the pool, spa and gym and we wish we had the time to but when we do return, we will try the pool and gym and also the spa.