Kristian
13 Οκτώβριος 2023
'BED BUGS!!!' Our daughter was in bed on our 2nd night and watched a giant bed bug crawl out from under her mattress! We thoroughly checked all the corners of the beds and bedding and found signs of more being present. We asked to be moved and were moved to the room directly across the hall. The hotel said the room would need to be decontaminated but didn't give us any guarantees for our own bags and clothes. We now know Bed Bugs get into your clothing and can easily be transferred back into your own home. We watched and waited to see if the decontamination crew would actually go through and clean the room, but we didn't see anything. The next day a family with even younger children than ours were moved into the same room, with no apparent decontamination done...unbelievable!
The new room we were moved into for the rest of the week was filthy. The floors were sticky, there were dirty trays with food and fat left in the oven. The fridge had dried food stains. The dryer was usable but was so loud that we only used it when we weren't in the room. The worst thing was the large amounts of black mould that was all through the bathroom cupboard.
Due to the myriad of issues which left in our entire family feeling 'itchy', unclean and lacking in sleep we contacted the 'difficult to find' manager and advised him that we wanted a refund, only for the 2 nights of our week that we spent in the Bed Bug infested room. Our refund has been denied!
Do not stay here under any circumstances!!!
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