Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel

Just returned after a three night stay. We’ve had a really lovely time. The hotel grounds are beautiful enabling a relaxing atmosphere. We spent every day at the Lombok Pool which was stunning and quieter than the others. The majority of the staff were wonderful although for a 5 star hotel I would expect poolside bar service (you have to go up to the bar to order, the staff don’t come around asking if you’d like anything). The food was delicious. Breakfast and dinner choice in the buffet restaurant was varied and of good quality.. only problem with breakfast is that you’re told “a colleague will come to take your coffee order” and they never come. We also ate one evening in the Koh Samui Asian restaurant which was lovely although when booking with guest relations we were originally told that we couldn’t book a’la carte as half board guests - this was sorted. The only other disappointing experience was there is no air con in the gym which made a morning workout very challenging. Housekeeping was brilliant! Check in and check out seamless. We’ve come home relaxed and recharged and hope to visit again soon.

Lovely hotel, a calm oasis in this busy part of Spain. Stayed at this hotel whilst working on an event in February 2024. Overall the experience was lovely. The bedroom I had was incredible. Big, spacious with a big bathroom, lovely to return to after working on the event all day. Unfortunately due to my schedule I didn't have a chance to experience all features of the hotel such as some of the restaurants and spa but overall the food we had during the event was lovely. Sushi was incredible. Introduced my team to Gin Mare & Tonic whilst we were staying, proved to be very popular and love those Spanish measures, don't get those back in the UK! Front of house team very friendly and welcoming. The events team we were working with were extremely helpful and flexible which is always very helpful during an event. Hope to return for leisure not work in the future!

I was attending a business forum, and was looking forward to a great stay. Upon arrival which was 2 hours earlier than their check-in time of 4pm our cases were labeled and stored until we received a phone call to say that our room was ready. We were then told that we could go for lunch at the poolside restaurant and on the way collect a towel for the sun beds, as it been an early flight my colleague and I decided to get some lunch of which there was not a great variety, we then decided to collect a towel from the hut, when I asked for a towel and was rudely asked for the card that i was given at reception, I tried to explain that our room was not ready and was not given a card to be very rudely told No Card No Towel, so went and sat on a bed anyway of which i was then told by a member of staff that i should not be sitting on a sunbed without a towel, again I tried to explain but the staff member was adamant. At 4pm I still had not received a phone call to say that my room was ready so decided to to walk back to reception where I was told to take a seat and wait for the phone call which came 35 minutes later. After finally getting to my room which on initial thoughts looked excellent but after a couple of hours could honestly say that for much less per night I have stopped in better quality rooms, but I will say that the bathroom and especially the shower was excellent. I unpacked and decided to make a cup of tea only to find that there was no milk in the fridge, so whilst walking past reception to go for dinner I asked if I could have some milk sent to the room, well I checked in on a Sunday and left on the Wednesday and as you can guess No Milk Was Delivered even after asking 2-3 times but this does not surprise me as I emailed the hotel 7 days before my arrival and I am still awaiting their response. I have today (21-8-2024) tried to email them about a credit card charge that I am not aware of and have no v.a.t receipt for I am not holding my breath of for a reply as you can only contact them through their web site. As I was there on business for a Dental Forum I have to say the food was excellent with 2-3 options for lunch and dinner especially for the number attending. After dinner there were pre-arranged get togethers for everyone (about 250 people) but unfortunately there were not enough bar staff so it took up to 30 minutes to get a drink and the bar closed very early. Would I ever consider stopping here again, definitely not. Is this place a 5* definitely not, as I stated earlier I have stayed in much better hotels for half the price. If you are Wayne Rooney, Penelope Cruze etc that they are very happy to immediately show their review on the web site, then yes the service will be excellent but for my stay at 300+ euro per night and the rudeness and ineptness of staff then it was very poor.