Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel

Lovely hotel, a calm oasis in this busy part of Spain. Stayed at this hotel whilst working on an event in February 2024. Overall the experience was lovely. The bedroom I had was incredible. Big, spacious with a big bathroom, lovely to return to after working on the event all day. Unfortunately due to my schedule I didn't have a chance to experience all features of the hotel such as some of the restaurants and spa but overall the food we had during the event was lovely. Sushi was incredible. Introduced my team to Gin Mare & Tonic whilst we were staying, proved to be very popular and love those Spanish measures, don't get those back in the UK! Front of house team very friendly and welcoming. The events team we were working with were extremely helpful and flexible which is always very helpful during an event. Hope to return for leisure not work in the future!

They reduced the service and closed most restaurants. The pools are only open until 7 PM. It's also not a family Hotel, it has signs everywhere to be quite, to not use certain things and not to take the bathrobe out of the room... Even as half the hotel was empty, they gave us a dark room without a view. We ordered Asian food, as it seems to be an Asian resort. It had absolutely no taste and there was no asian cook involved at all. The prices are very high and if you want to use the SPA (even as a hotel guest) they charge you again. They show on the website a very nice high-end resort and when you are there it is middle class with to high prices. I would not recommend going there, there are much better options in Spain where you get more.

I was attending a business forum, and was looking forward to a great stay. Upon arrival which was 2 hours earlier than their check-in time of 4pm our cases were labeled and stored until we received a phone call to say that our room was ready. We were then told that we could go for lunch at the poolside restaurant and on the way collect a towel for the sun beds, as it been an early flight my colleague and I decided to get some lunch of which there was not a great variety, we then decided to collect a towel from the hut, when I asked for a towel and was rudely asked for the card that i was given at reception, I tried to explain that our room was not ready and was not given a card to be very rudely told No Card No Towel, so went and sat on a bed anyway of which i was then told by a member of staff that i should not be sitting on a sunbed without a towel, again I tried to explain but the staff member was adamant. At 4pm I still had not received a phone call to say that my room was ready so decided to to walk back to reception where I was told to take a seat and wait for the phone call which came 35 minutes later. After finally getting to my room which on initial thoughts looked excellent but after a couple of hours could honestly say that for much less per night I have stopped in better quality rooms, but I will say that the bathroom and especially the shower was excellent. I unpacked and decided to make a cup of tea only to find that there was no milk in the fridge, so whilst walking past reception to go for dinner I asked if I could have some milk sent to the room, well I checked in on a Sunday and left on the Wednesday and as you can guess No Milk Was Delivered even after asking 2-3 times but this does not surprise me as I emailed the hotel 7 days before my arrival and I am still awaiting their response. I have today (21-8-2024) tried to email them about a credit card charge that I am not aware of and have no v.a.t receipt for I am not holding my breath of for a reply as you can only contact them through their web site. As I was there on business for a Dental Forum I have to say the food was excellent with 2-3 options for lunch and dinner especially for the number attending. After dinner there were pre-arranged get togethers for everyone (about 250 people) but unfortunately there were not enough bar staff so it took up to 30 minutes to get a drink and the bar closed very early. Would I ever consider stopping here again, definitely not. Is this place a 5* definitely not, as I stated earlier I have stayed in much better hotels for half the price. If you are Wayne Rooney, Penelope Cruze etc that they are very happy to immediately show their review on the web site, then yes the service will be excellent but for my stay at 300+ euro per night and the rudeness and ineptness of staff then it was very poor.

While this hotel boasts a stunning location and pretty surroundings, it sadly falls short in nearly every other respect, especially in service and overall guest experience. Service: The service here is shockingly poor. Despite the hotel’s high-end branding, they failed to provide even the basics. We were unable to get any food before 2 PM, which is completely unreasonable. Even if you’re checking out and hoping for a quick lunch or snack, you’ll have to look elsewhere. Internet: The internet at this hotel was virtually non-existent. When I raised the issue, staff showed little concern, offering no solution beyond suggesting I move closer to reception. This level of apathy is unacceptable, especially in a hotel of this supposed caliber. Pool Service: The lack of poolside service was another significant letdown. If you want anything by the pool, you have to walk to the bar and order it yourself. After that, staff try to locate you among the sunbeds, but with no table numbers or clear system in place, you often have to flag them down to get your drinks. This is far from the level of service you’d expect from a “Leading Hotel of the World.” Room Issues: The first room we were given had an ant infestation—yes, an actual ants’ nest in the bed! Given that we hadn’t brought any food or drinks into the room, this was extremely distressing. No apology was offered when we reported the issue, and we had to move rooms ourselves. The room also had missing furniture and no complimentary water was provided. This came to our attention when we moved rooms. To make matters worse, upon checkout, the hotel still tried to charge us the full rate for our stay. We expected some form of compensation for such a terrible experience, but the most they offered was a measly 15%, which was insulting considering the ordeal we went through. Overall, this was nowhere near the standard we expected from a hotel claiming to be among the “Leading Hotels of the World.” The beautiful setting cannot make up for poor service, lack of basic amenities, and a dismissive attitude towards guest concerns. We left feeling deeply disappointed and would not recommend this hotel to others.

The place is beautiful but a few recommendations/pointers if you're booking - no inflatables in the pool.. even kids small boats etc. No ball games in the pool. For the Italian restaurant make sure you prebook before u arrive as we couldn't get in for the 5 days we were here. Food is alright - nothing special but not bad. The views and pool make up for the above.

Very disappointed as it was sold as the best hotel in 2023 and for what it is, the service is not at the level of what you pay and they sell. The treatment to guest is very rude, stating from the breakfast to the “PR”, and even the guy at the spa who was very rude on Tuesday! Then they clean awful the rooms I have to complain every day and they don’t do anything about it to improve it. And on top of you are looking for relax this is not the hotel a lot of kids and even though they mentioned places only “adults” like the breakfast, is not true the kids are everywhere… therefore, I don’t recommend this hotel at all… the Meliá next door is way better .. the service in this hotel is really disappointing and they don’t do anything about it! They ruin my vacation! And I have picked this hotel to be relax and be treated well as I’m sick and I have been stress every single day!