Kelly
28 Φεβρουάριος 2024
I did not like the fact that when we check in our room was not clean properly. I informed them about the room being dirty, it took them 3 days to clean it than we switched rooms and they put us in two double beds, we paid for a King size. That room was dirty too, I had bug bites, look like bed bugs bites, I’m not sure what was biting me, I informed the resort they didn’t seem to really care. They switched us to another room and I still was getting bites on my legs arms and hand. The food was okay best food was the omelettes from the buffet, The Zen teriyaki restaurant was good that the hibachi grill and they cook in front of you. The Dorado seafood restaurant was good as well, we ate there a lot. You have to be in the hideaway in order to eat at that restaurant. The buffet had good dinner options too! I did love the spa and gym was a really good size. I will not be back to this resort. It located in the woods so it’s secluded in the way from the main roads. If you wanna leave the resort you have a pay a taxi or get transportation from the resort. If you book excursions, it comes with transportation. The drinks was good, some of the staff had good customer service and some didn’t. I loved our concierge Jacqueline she was the best she made everything perfect for my husband’s birthday. She also decorated the room for us and brought beer for him. She really made our stay better than what we was experiencing. Our friends had cockroaches in their room as well!
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