Stefanie
5 Φεβρουάριος 2024
Ugh this place has such potential and just falls so flat in so many ways. I wanted to love it and it kept giving us reasons to hate it.
DO NOT waste your money on Diamond Club and all the things promised, like a butler and 5 star service. It was complete BS.
1. Staff - either a hit or miss. Half of them were wonderful/helpful/friendly and the other half were pretty much the exact opposite.
2. Logistics & procedures - CONFUSING. I can't book dinner in advance? Wait, I can, but the butler has to? But only 1 day in advance? But the steakhouse is booked for the week already? Etc etc etc. Every rule there seemed to change each day.
3. Our "butler" saw us a total of like 3 times in a week and helped with exactly nothing. Room service helped with nothing. Housekeeping, same story. And these were simple requests, like "can you bring up 2 blankets" (called three times and texted the butler and called the diamond club room...took over 24hrs just to get one blanket), "our room has no food or water in it, can it please be restocked" (I asked 5 times in 3 days and it literally never happened).
4. The food was also a (50/50 of whether it was going to be edible or not. Also, every single adult and one child in our party got food poisoning.
Positives:
The staff and food at the steakhouse and the Italian restaurant. Wonderful. Great people, great food.
The look of the hotel and beach in general...the place is drop dead gorgeous. Hence, wasted potential.
Definitely would not return.
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