Hoshino Resorts Kai Beppu

I was worried because there are many bad reviews. It turned out it wasn't that bad, though I doubt if it is worth the high price overall. The location is good, conveniently located near Kitahama bus service centre and Beppu Station. Locating the entrance is a challenge, especially when you are with luggage. The hotel staff a nice, but I can picture that if you dun speak a bit of Japanese, it might be a bit hard to communicate with the staff. The overall environment is nice, clean room and nice private onsen bath. A curtain is appropriate in the balcony for more privacy. It is a bit dark, both inside the room and in the corridor. Dining is nice, great food. know it's a common practice to have set time for dinner and breakfast, but as a first time visitor to Oita, the 5:30pm dinner time was too early for me. However, the 7:30pm was fully booked on my first day of visit. Breakfast started at 7:30 and it's too late for me to catch the train so I can visit Harmonyland. There could be more flexibility for dining options and time, considering the high price guests are charged. There are many activities and I love the outdoor footbath and the free coffee and tea service at the travelers' library. I would still recommend the hotel to visitors to Beppu.

Spacious room, nice Onsen setting, absolutely a highlight of our family trip!

The staff is friendly and helpful. Great services! And the view from the hotel room is gorgeous!

I had the best experience ever as you provide the best hotel lab workshop and night event for hotel guests.

interesting decoration, good services and high quality of meals.

星野界 別府入住非常滿意，日本酒店獨有的精緻，細節滿分，服務非常好， 酒店的懷石料理都是當季最新鮮的食材，看得出的用心，擺盤和創意很有心思。味道也是非常棒。 早餐是定食，看着不多但是吃的非常飽。 酒店的温泉可以無限次進出，還有茶咖啡蜂蜜水冰糕可以品嚐。 酒店節目也很豐富，可惜聽不懂日語，放棄了。 離別府站走路10分鐘，前面就是海，可以海邊走走，在房間裏可以看日出🌅，非常滿意得酒店。

這個酒店我要説一説了。之前預訂這家酒店，一是衝著星野集團旗下酒店去的，二是閨蜜之前入住過她家其他地方的酒店，也推薦。雖然房價很貴，但我們還是預訂了。酒店位置在海邊，很小，門口很隱蔽，大堂在二樓，一樓門口有服務員引路。酒店的早晚餐還是不錯的，住了2晚，早晚餐套餐不重樣。 但是，這次也很不愉快。初到酒店，酒店裝修風格整體給人感覺燈光偏暗，也可能是這樣才能有安靜的感覺吧。尤其是從二層到一層餐廳的樓梯和餐廳前台這部分，燈光更加暗，尤其是晚上。由於樓梯台階沒有黃色階梯提示條，晚餐時從樓梯下來，燈光黑暗的情況下，最後一層台階與地面分界不清，直接摔趴在地，雙膝雙手全部着地，趴在地上。朋友扶起後，感覺右膝蓋疼痛難忍，雙膝破皮，手掌也蹭了一大塊。當時酒店在處理這件事上，完全敷衍，衹是給了2個創可貼，就完事了。事後通過攜程索賠，酒店完全不負責任。星野集團旗下酒店我是不會再去了。

1.首先我的價格是3人，一晚6500，所以定義就是毫無性價比，3500-4000是可以接受的價格！ 2.特別説明，晚上的餐食很一般，酒水飲料要加錢自己點，可以接受，但一杯熱茶或一杯冰水都沒有，不能接受！ 3.床很軟，枕頭也很不舒服，所以…… 4.酒店很小，所以不像是度假酒店！ 5.裝修的風格喜歡的，都是木質和竹子，很日本，小細節很多！喜歡拍照的人可以有！

一直想嘗試星野旗下的酒店，這次九州之行就定了這家。 交通：步行10分鐘，出站直行，一路向海 環境： 日式極簡風，2樓作為功能平台承載中庭庭院，酒店還有各類活動，住着也不無聊 住：我們選擇的50平米帶獨立泡池，泡湯很私密，房間也很大。 吃：一泊二食，晚餐是類似懷石料理，餐食沒有驚喜但服務加分。 總體還是非常滿意，下次還會考慮其他家的星野酒店