Telegraphenamt

This hotel just doesn't work. We chose it for its great location and interesting history, but its desire to be cool sacrifices any real comfort. Almost everything is dark and is trying to be what? Mysterious? Not sure. This includes the lobby, making check in... interesting. The only area that's bright (during the day) is the beautiful restaurant. I think that might be the reason there are so many photos of it in the other reviews. We booked a suite that included 2 small balconies with a fantastic view of the TV Tower. But even with the large windows open, the room was dark. So dark in fact, I had to put on makeup in the teeny room for the toilet. Oh, and about that toilet room - it was inches from the head of the bed. Another design decision that didn't take into account how people actually live. But what about the electric lights? Surely they were bright enough to put on makeup? Nope. The bulbs were a glowy, antique yellow, used to evoke a time gone by. I guess a time when lights weren't very bright? These bulbs were controlled by odd steampunk switches that never really worked. Speaking of never working, may I introduce you to the air conditioning? It was a warm, not hot, few days in Berlin, so we hoped opening the windows would be enough. But the combination of the heavy comforter (we asked for a lighter one and were told there was only that one kind) and the heat rising to the top floor made the room very hot at night. Despite being incredibly loud, the A/C never worked. Hot air poured out. A visit from maintenance didn't change anything. We were told that the units were "temperamental." Not what you want to hear when you're staying several days. There are so many lovely hotels in Berlin. We've been before and have been very happy. Don't spend the night here. Why not have a drink in the moody bar? Or dinner in the unique and lovely restaurant? Just don't stay here. You won't sleep. We didn't.

A cool hotel with first-rate service and comfort. Good restaurant, too, but service can be verrrrrry slow. Relatively calm during the day and noticeably more active when the evening crowd shows up. Reasonably well located north of Unter den Linden.

The hotel itself is very nice and the room spacious and comfortable. The staff is friendly. The problem is with the billing. I prepaid for the room but due to a billing system error, the hotel didn't recognize the prepayment and pre-authorized upon arrival a much higher credit card payment to cover the room. They only recognized my prepayment when I dug out the prior credit card charge and showed it to them, so this was a stressful way to arrive after a long journey to Berlin. When I checked out five days later, I explained the issue I had upon check in and asked to see a final invoice to ensure it was correct, but they said the billing system was down and they couldn't share it with me, but they would contact me if additional charges were due. A few days later I received a charge for breakfast and incidentals, including mini bar charges I didn't incur. I contacted the hotel to reverse the mini bar charges, but never heard back, so I disputed those charges with my credit card company. It is a nice hotel with a pleasant staff, but I probably wouldn't select again as I found the billing issues too stressful for what was supposed to be a relaxing break in Berlin.

Thoroughly enjoyed my stay. Very special building, friendly staff and great facilities. The rooms are well planned and comfortable with great city views to the front. Access to the neighbouring health centre was a major bonus. Overall fantastic.

I am so pleased with this gem of a hotel, centrally located in Berlin which allowed me to enjoy a bit of fun and a bit of work during my first trip to the city. The hotel staff were incredibly accommodating and friendly and helped make the stay that much more enjoyable. The design, comfort and delicious food in the hotel restaurant were all excellent. I will be coming back!

Stunning hotel. One of the very best I’ve ever stayed in. Beautiful and exceptionally clean.

Popped in for a drink after the basketball. There is a restaurant also that looked good. Drinks menu extensive, we gad cocktails and wine in our group. Great vibe with DJ playing music. Decor and seating areas look good. Prices reasonable for the vibe of bar.

Lovely. Nice rooms and staff. The only thing that I did not like was the absence of room service after 22:00.

Great hotel with superb athmosphere and design. All nice and clean in the room. The staff very friendly and professional, especially in the reception. In the bar there is still some progress to do before a top top class.