Aeronaut Service Apartments Neukölln-Kreuzberg by Pearl 1

The room was huge and clean Everyone was so friendly and loved it

房間有50多平米，是比較新概念的“節能公寓”：內部温度在設定後會維持不變，燈的模式有白天/夜間/休閑三種；窗簾衹要按鍵就可以自動開關（但是住的最後兩天調整面板按不動了...） 服務員態度很好。清潔人員雖然不説英語但還是很耐心，前台英語流利。 地下1層有2台洗衣機和2台烘乾機，但是需要下載一個app，網上付款。公共空間配備的都是蘋果電腦。 交通很方便。總體來説性價比高。

很不錯的酒店，護照忘在前台，保管的很好，感謝

During my recent stay at your hotel, I encountered a number of issues that affected my overall experience. While the hotel appeared relatively new and clean, there were several areas where improvements are needed. 1. Blocked Floor Drain: One evening, as I prepared to take a shower, I noticed that the floor drain was completely blocked. This was highly inconvenient and unexpected. As a hotel guest, I believe it is not my responsibility to unclog drains manually. The task was unpleasant and should have been addressed by the hotel staff promptly. 2. Lack of Proper Cleaning Services: The cleaning services provided during my stay were disappointing. We had to repeatedly request basic cleaning essentials such as vacuuming and toilet paper. It was frustrating to spend a significant portion of our vacation time coordinating with the cleaning staff, especially considering that our requests were not excessive. 3. Inadequate Floor Cleaning: Upon arrival, we noticed that the floors were dirty and had not been properly vacuumed. This gave a poor first impression and indicated a lack of attention to detail in maintaining cleanliness. 4. Inconsistent Trash Management: The handling of trash was inconsistent. While one of the trash cans was emptied, the other remained full, suggesting an incomplete job by the housekeeping staff. Consistency in maintaining cleanliness is crucial for a pleasant guest experience. 5. Inconsistent Towel Change Service: The towel change service was also inconsistent. Some days, the towels were replaced, while on other days, they were not. This inconsistency can leave guests feeling uncertain about the level of service they can expect during their stay. 6. Misleading Information about Air Conditioning: One of the most significant issues we faced was the absence of the air conditioning system that was promised on ***********. This was particularly problematic as we had a family member with asthma, and the lack of cool air aggravated their symptoms. False information provided regarding amenities is not only misleading but also poses potential health risks to guests. I hope this review provides comprehensive feedback that will assist the management in identifying areas for improvement. It is my sincere hope that necessary actions will be taken to rectify these issues, ensuring that future guests have a more positive and comfortable stay at your hotel. Due to these problems, we decided to check out a day earlier than planned. We hope to hear from you regarding our concerns and the appropriate resolution to address the issues we encountered during our stay.

Very nice modern apartment - we reserved one with a balcony which made a real difference and had a panorama over Berlin. Very pleasant for sitting out. Triple glazing in the windows kept the street noise out at night. Staff were helpful and made arrangements for out of hours check in too. Lots of facilities nearby - U-bahn, bike rental station, supermarket, cafes and bars etc. We will stay again when visiting family in Berlin

The Aeronaut has very reasonable appartments. They are new and really modern and greatly climatized. We could park our bikes inside. And everything works by a pass.. The kitchen is new and the beds slept great. Thanks