Absolutely the worst experience I have ever had at a hotel stay as a constant traveler. There looked to be mold in the bathroom and no exhaust. Wifi is not included so you have to pay for it if not a member which I am but was charged for anyway. The meals were horrendous and you get charged a $5 fee for delivery to your room, a fact found only the the back of the menu....who looks at the back of a menu? So, I was charged repeatedly. Waiting 25 mins for coffee to be delivered. I traveled injured and didn't have the luxury of just going downstairs for coffee. So I paid a delivery fee of $5....talk about accommodating the disabled and injured.
Staff is incompetent; I specifically inquired about shuttle service in the AM as I have a torn meniscus and needed to have a ride readily available and I got absolutely wrong information. I asked to have my bill emailed to me upon check out and nothing, had to follow up with another call. Only to find incorrect charges on my bill which was the last straw. Charges placed there because of incorrect directions given twice by their front desk for the wifi connection.
It took every ounce of energy not to lose it on the phone when requesting charge reversal. As an executive who travels often, I WILL NEVER stay here again. I'll be writing the CEO.
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