William C
13 Μάιος 2024
Inept and insensitive manager who didn’t care myself, partner and son had barely slept due to a window not shutting on a high street full of bars pumping music and cars revving engines all night long. After reporting to the manager that the outer window didn’t fully close (a feature of the original windows in the listed building) and the inner double glazed windows used to reduce noise wouldn’t lock, we were told nothing could be done but a refund would be discussed in the morning. I wedged cushions between the two windows to minimise the noise but the noise still boomed through while well after 2am. Tired and frustrated after very little sleep… the next morning, we were informed of a £15 discount and when we didn’t sound “happy enough” according to Lucky the manager, he retracted the £15 discount and encouraged us to leave a negative review instead. How Lucky got a job in hospitality will remain a mystery to anyone who has the misfortune of staying in a hotel he manages. Avoid this hotel if you think a “Family room” should have the ability for the Family to be able to sleep.
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