Art Deco Hotel Elite

Tout ok

房間很大 早餐麪包很好吃

Great location, friendly and helpful staff, nice rooms and access to the sauna and steam room located inside the gym. Will definitely be back when I visit Biel again.

Everything a bit dented and old, not clean (stains on carpet and towels), used capsules in the nespresso machine. Reception not staffed at most time involving a wait and when there cannot help. WiFi did not work despite asking multiple times. Staff is rude and unhelpful.

Rooms are dated with dents and stains, reception is never staffed and one always has to wait (also reception couldn't help with Wifi issues so remained unresolved), the coffee machine had old capsules in it (no idea how long they were in there...). Overall a major disappointed and unsure what justifies the price here.

Lovely hotel very close to the train station. Updated rooms and comfortable bed. I only stayed for one night, but it was perfect for an overnight stay.

Could not check in - the telephone did not work at night after the front desk closed

I am extremely disappointed in the guest hospitality services of Hotel Elite. Certainly not befitting to an ‘4 star’ hotel, more like 1 or 2 star! And for such a price! After forgetting a personal article in the room, I contacted the hotel the very next day to schedule a pick up. (As I live abroad, hoped to avoid them mailing it.) There was an incredible amount of apathy to my situation (apart from the reception not picking up the phone) and only after about 40 phone calls, did they inform me tersely the article hadn’t been found! This couldn’t be true, as I know for a fact, that I had left it in the hotel bathroom. This could only mean that the item was simply discarded, or was taken by the housekeeping. I have wasted a good deal of time and effort, as well as lost an expensive possession. I would never recommend this hotel to anyone, consumers beware!!

The room was okay, clean and everything you'd expect to find was there. Could of perhaps done with some instructions for the Nespresso coffee machine in the room, but I figured it out eventually. Only complaint would be the breakfast. It was poor for the money. The hot stuff was cold and the cold stuff wasn't replenished quickly enough.