Comfort Inn Birmingham Homewood

We came to tour a college in Birmingham and chose comfort inn to stay while we were there. The hotel was fine, the staff were kind and helpful. Breakfast was good and it was a clean facility. We didn’t need anything spectacular as it was just a place to lay our heads for the nights we were there. Unfortunately plans changed when we got out of the airport. We didn’t realize how rough the area surrounding the college and this hotel were. The morning we left we heard some awful news stories that confirmed my daughter would not be attending school there. The hotel accommodated us by canceling our rooms and refunding the other two nights we weren’t going to stay. The young man J was very kind and patient and worked with us. He was there when we arrived and again the next morning and the whole time had a smile on his face and was beyond helpful going the extra mile. This is a good place to stay if you are choosing to come to Birmingham.

Dated, ok for one nite of travel Very busy to drive around to find a meal Nothing within walking of hotel

The property was nice, when you first enter the lobby it has a nice refreshing scent, it was close to my event, the room was very nice and clean.

To be honest my stay was ok! On Saturday as I was sleeping the fire alarm went off and woke me up I almost fell out the bed! I got dressed and had take the steps, the fire department silenced the alarm, and I had to walk back at five flights of steps, almost having an asthma attack. On Sunday I spoke with the front desk clerk Jay and told him I situation about my plane leaving late and I asked if I could stay at least until 2 o’clock. He told me yes and reassured me that it will be OK that he will talk with the owners. The next morning, I went to the front desk and spoke with a young lady whom I’m thinking is the manager and I explained my situation to her about being inconvenienced on Saturday night as I was sleeping and asked if I could get a late check out around 2 PM. She told me no and never apologize for what happened on Saturday night. I asked her well why would your front desk clerk Jay tell me that I could stay until at least 330 and that it will be OK I brought him dinner and again he reassured me that it will be OK she goes to try and call him but still standing firm on. It’s a no late check out is at 12 PM. So again my hotel stay probably would’ve been excellent but with the fire alarm and the lies from the front desk clerk JaybI had a horrible day. Also, I wanna add that every time I heated up my food in the microwave, the microwave, the lamp on the desk and the refrigerator all will go out and I had to keep flipping the switch behind the desk to continue to hea

I was allow to park right in the front of the door - handicap parking too much noise last night there at midnight

No icemaker on 2nd floor. No help from front desk. Found working machine on another floor.

Hotel was clean and the rooms were comfortable. Breakfast was not ready at 6am as promised

Everything looked and smelled clean. The room was very nice, and the fixtures were especially elegant, and surprisingly so, for such a reasonable rate.You can tell that the owners of the hotel went out of their way to add some special touches to the decor. The front desk staff and dining room hostess were especially pleasant. The breakfast offerings were at least as varied as you can get at this price point anywhere else. The customer ratings for this hotel were a little higher than those of a similar price point, definitely this close to Birmingham's city center, and those ratings are well justified.

Room was clean and prepared well. Lobby and elevators smelled strongly of cleaning supplies. Free breakfast was average.