Arden House NEC Birmingham

Reception’s customer service was awful, he tried to hold a grudge about us changing the dates due to an emergency shift at work (NHS) also you have to pay additional money if you get there after 10pm. So ended up booking elsewhere and loosing out on 2 nights fully booked as the customer service (via phone call ) made us feel uncomfortable and unwelcomed.

This is a converted house in a built up residential street. Yes, i should have done my homework, but it is what it is. Nothing wrong at all really just not what i am used to. Tape holding the carpet going into toilet was a bit weird. Heater on wall not working, a plug in heater provided. The bathroom was very nice, did not match the tired decor in bedroom. Eating area in the reception room. If you remove the hotel part of the establishment then you have exactly what you have, a b&b. All in all nothing untoward but again the word hotel is incorrect and it is being charged a hotel rate, not a B&B.

The rooms advertised on your website were not available. The room we stayed in was not shown on the photos on your website. If it was a would not have chosen to stay there. It was dirty the carpet was stained and decor tatty. The breakfast was cooked in old dirty frying oil and was burnt.

I recently stayed at Arden House NEC and unfortunately, my experience fell far short of expectations. The lack of basic amenities and subpar conditions made for a less-than-pleasant stay. The shower in my room was in poor condition, with very weak water pressure. This made for an uncomfortable and frustrating experience. When I attempted to use the shower the main fuse box downstairs, tripped 4 times and I was unable to shower. I raised this and was then moved to a different room. This alternative room was cramped, with a large chair and footstall squeezed up the side of the bed restricting access from the side. Furthermore, the absence of windows in the bedroom created a claustrophobic atmosphere, depriving the room of natural light and ventilation. It felt more like a dark, cramped box than a comfortable accommodation. To add to the discomfort, there was no central heating in the room, bar a broken radiator, leaving it cold and unwelcoming, especially during a chilly night. This lack of heating made it difficult to relax and enjoy my time in the room. The bathroom/toilet also had a large plain glass window, so no privacy at all and everything was on show to the world. Overall, I was deeply disappointed with my stay at Arden House NEC. The combination of poor shower facilities with an electrical fault, lack of windows in the bedroom, plain window in the bathroom/toilet and no central heating made for a thoroughly unpleasant stay. I would not recommend this hotel.

It was very clean and tidy, and the room was so nice I couldn’t believe is true . The guy from the reception was so friendly and kind deserved every penny. I kindly recommend it !👏

We moved from one to room another 1st tv did not work 2nd room was filthy 3rd on the ground floor had a en-suite with no obscure glass, blind etc at the window, to be fair the first and 3rd rooms weren’t dirty just had problems but the 2nd room was pretty dismal, won’t be booking again

We found Arden House when looking for a base to go to the NEC for a show. It's in a lovely area, and close enough to the NEC/airport to get a taxi for under a tenner. The room we had (Macbeth) was clean and tidy and very comfortable. We had a good night's sleep in the very comfy bed. Raj is a gentleman and very attentive. He cooked us a lovely breakfast and was lovely to chat to.

This was the most horrific experience. On arrival the reception was rude and didn’t wish for us to have breakfast before 9am. (We had a work event to attend at 9am) after some persuasion it was agreed 8am but no hot food. If we are lucky we may get an egg… I’m not sure if he was trying to be funny. Eventually after what felt like an interrogation and verbally abused in a sexual manner we were given the keys to our rooms…. See photos. We actually complain about this and most definitely did not feel safe to stay here. The reception got very aggressive with us and threw us out using foul language. This is all very clear on the CCTV if it actually worked! It’s nothing like the photos online. When outside after having the door slammed on us I contacted the owner as she had given me her number earlier that day. The owner was obviously in shock and said she would call us back. This never happened. They had already took full payment from a week earlier which should never of happened as it was pay on arrival! Luckily we were able to find alternative accommodation. Actually cheaper and cleaner…… this did however ruin our evening as we had a dinner reservation, we missed. It took several days to get a response from them. Obviously, with a totally different perspective… The place was filthy The one staff was rude and unaccommodating with what we had payed for. The way we were treated was shocking.. this place is not safe and daylight robbery… I have stayed in a hostel for £20 which was better than this ……. Definitely not worth the money.

Great service, lovely room, friendly host, and even made me a nighttime sausage sandwich after attending a gig at the nearby NEC! Thanks Raj! Great communication before we arrived and were keen to fit in with our arrival time. Very comfy bed too!!