Επισκέπτης Χρήστης
28 Σεπτέμβριος 2024
This hotel is beautifully renovated, and newly opened when we visited. It’s situated a short way outside Rouen, but the city is easily accessible by bus (outside the hotel) or taxi. Rooms are comfortable and well appointed, and any shortcomings will no doubt be sorted as time goes on eg nowhere to put the soap by the sink. We had two main issues during our stay. Firstly, the staff were not trained sufficiently. We had problems in paying for a drink at the bar because there had been a staff change. And there was no-one to welcome us, nor in charge at breakfast. We had to go to Reception to get someone to look at the toaster which hadn’t been set up for use and to get tongs for handling bread, pastries etc. Not acceptable in a hotel of this class. There were also two false fire alarms during our stay - one around 5am and another two hours later at 7am. The first alarm was handled well - we all got up & mustered outside whilst the (sole) staff member on duty sorted things out. At the second alarm, we got up again, and headed for the fire muster point only to find the hotel operating as though nothing had happened. We asked at Reception, who told us it was another false alarm. Could they not have let us know in some way, and at least apologise? All in all, a very nice hotel but not a good experience.
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