Επισκέπτης Χρήστης
31 Μάιος 2022
My husband and I had a room booked in this "4 star" hotel for over $500/night, and while I was already in Italy (Venice), my husband was not yet, and tested positive for Covid 3 days before arrival. We were to stay at the Hotel San Donato. We booked through American Express Travel and asked for their assistance in canceling the reservation as my husband would definitely not be traveling and I would be going home. American Express tried for 3 days to cancel the reservation for us with a refund and they absolutely refused. Amex Travel has a team to go in and get these things done for you and they usually have success. This hotel, in a time where we all need flexibility, and where literally EVERYONE ELSE is offering it, kept our over $2k and wouldn't even offer a voucher/future stay (which we wouldn't do now), a partial refund, NOTHING. They are greedy and disgusting. I do not recommend this business at all. From all of the other reviews, it sounds like the only thing going for them is location. I wouldn't trust them whatsoever. I will be posting in every possible blog about this awful hotel.
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