Porto Domus Hotel

Todo genial, muy buen hotel céntrico, buena atención y estancia muy agradable.

Buen servicio, café gratis y los empleados muy atentos y cercanos

The hotel is located in an excellent position, close to the city center and to the subway. The rooms are well furnished and spacious. Decent breakfast. The staff is extremely nice and accommodating. Great value for money. Highly recommended!

Me and my family are planning a holiday to Algarve, but as direct flights don’t run everyday to Faro, we decided to make a 3-day short trip at Porto before heading to Algarve. We saw Almada Domus on ******* and decided to stay there as the photos look pretty and it describes its location as very central to all tourists attractions in Porto. Unfortunately, after we made the booking we realised that the hotel is actually located some blocks away from the main streets and requires a short climb uphill to get to, which will be a challenge for my husband who suffers from recurring Achilles tendinitis that makes walking difficult and would require walking aides. On the same day, within 2 hours after making our booking, I emailed the hotel to enquire about cancellation. I explained to Fabio (which I assume is the manager/ owner of the hotel) about my situation and at that time he seemed to be willing to accommodate my request but advised me to contact ******* directly. I then spoke with ******* and was told that they can do a free cancellation upon confirming with the hotel that they’re ok with it. Over 20 emails back and forth with the hotel since last evening, and this morning Fabio abruptly changed his tone and said he will not allow a free cancellation and we will have to pay a 50% penalty, as the booking is now “outside the 2-hour cancellation window”, and it would be “unfair to other guests” (even though I did contact the hotel about cancelling within 2 hours after making my booking, hoping to minimise the impact on their business). I was also told by Fabio that “Porto is a hilly city like Lisbon, which are not friendly for people with walking difficulties” and said but we can Uber everywhere…. I was very shocked with his last comments and obviously disappointed that he was unwilling to help even though he said he would at the beginning when I first contacted.

Location a short walk from metro station. Excellent friendly staff always happy to give advice/help. Rooms very clean and good size particularly the bathroom. Maria in the breakfast room produced a very good selection including home backed cakes and tarts. Coffee and cake available free in reception area. Overall a very enjoyable stay for touring the city.

Spent 3 nights here and would definitely return. Easy walking distance to main attractions. Aircon and lovely high ceilings meant we were always cool. Room cleaned and beds changed daily. Great water pressure in the shower. Couldn’t fault our stay.