Zagaia Eco Resort

Zagaia On the positive side - Great infrastructure and recreational staff for kids Beautiful grounds Travel agency that books your activities in Bonito for you. Good breakfast. Very nice and attentive staff at the restaurant. Comfortable large beds. Curtains that block the light completely. On the negative side - Be prepared to arrive for a late afternoon check in, with extra slow, untrained front desk service, and no help with your suitcases and finding your room in the dark (no resort maps available). The rooms face each other and don’t have a set of sheer curtains. When you’re in the room you have to close the blackout curtains and no light comes in. No closet in the room. Instead, there’s a bar with three hangers and a shelf in the bathroom. No drawers. The bathroom has no windows. Anything you wash and hang in the bathroom will never dry. Bathrooms have three extremely loud exhaust fans each. Housekeeping routinely cleans empty rooms and leaves the exhaust fans on (together with the lights). Be prepared to hear exhaust motors all night. We realized what the noise was after two difficult nights, and had them turned off in the neighboring room. Terrible room maintenance: Upon arrival, we noticed that the phone in the room wasn’t working and we had that changed. The showers have a rubber strip on the floor to keep the water from flooding the bathroom. Half of our rubber strip was missing. Maintenance said it would be replaced the next day, but this never happened because they had to order the piece. The front desk asked us to change rooms, which would have been work for us, but housekeeping found a bandaid solution by wrapping a towel in a plastic bag and using that to dam the water in the shower stall. One leaky sink, and the other stopped up - never fixed despite two calls to the front desk which leads me to: Terrible front desk service (and not just checking in). We once forgot a bikini that was left out to dry on a bench near the front door. We noticed on the road and called the front desk to have someone put it in the room for us, and it was still on the bench when we returned in the afternoon. Be prepared to come back to your room at 5:05pm after a long day of activities, to find that housekeeping didn’t clean your room. Then call the front desk and nothing happens. The solution was to speak to the manager of the front desk, who personally brought the one and only housekeeper on duty that tends to emergencies after 5pm. Had to help her to do the bed in order to speed things up. Such a shame because I was here twenty years ago and it used to be an excellent hotel. Will not return, as there is now a better option available.

This wasn't the greatest fit for us. They only had one person at the entire resort that spoke English. We we arrived in the evening they didn't seem prepared for us. Luckily the one English speaker was working. She (Ruth) was a sweetheart, but they got lost taking us to our room in the golf cart and when we arrived, it seemed as if this building wasn't ready for guests. There was no hot water in the shower or sinks, we had no hand towels or water glasses. Just very disorganized. We got the water fixed in the sink the next day, but had to have them come back to get the hot water in the shower working. The resort itself is very nice, but it's really setup for families and kids. And, there were a lot there. This isn't really a problem for us, but, once again, probably not the best fit. We would have been better off in a resort in the downtown area where we could visit the cute little downtown. The room, once we got the water problem fixed was fine. Big, nice bed. The sinks, however are tiny. The swim-up bar was nice and everyone was nice enough trying to figure out our English and their Portuguese. The pool areas were pretty. The food at breakfast and Dinner was pretty standard buffet fare. Looked like they had some special food for the weekend, but we were there during the week.

The wonderful team at Zagaia were amazing! ! The resort has all the facilities we needed and it was the kids favourite part of our Brazilian holiday! The kids club recreacio was AMAZING!!!!!!! Tio Xuxa, Tio Mancha, Tio Leo, Tia Flor, Tio Lino, Tia Geleia Tia Japa and Tia Coquinho made sure our kids (Mirella 8 and Dante 5) had the absolute best time. We are from Australia and didn’t speak much Portuguese, but the teachers and their friends and other kids helped as translators. We had so much fun and learnt so much! Our kids will be talking about their favourite teachers from Brazil for their entire lives! The staff were the highlight of the resort! Will will remember staying here forever! THANK YOU!!!!!

The hotel property is very beautiful and well kept on the surroundings. The swimming area is good, not wonderful. Breakfast just average, comparing to any 3 stars brazilian standard hotel, for the price you pay it could be much better. The Standard rooms are cheap, no wardrobe, no ambiance, hardly any furniture, not even a comfortable chair. it could be side by side with a cheap popular hotel in the USA. But, all these did not bother me as much as their awful costumer services, miscommunication and misinformation. Here is what happened to me: I had made a reservation online for 4 people in 2 rooms sometime ago. Later I decided to also bring my 13 years old nephew so, I called the hotel reservation on 11/30/21 to find out how much more they would charge to add him. The reservation person told me that it would add 376.57 BR, and that I could call the hotel just before our stay to confirm and pay at the check in. I was okay with that. Then I called the reservation a night before our stay on 12/18/21 just to confirm the addiction of my nephew. The reservation person gave me then a different value at that time, they said it was going to be 462.09 BR. I asked her why’s that? Only then she said that the hotel prices change every couple of weeks, which they did not inform me when I first called. I tried to understand this non sense but decided to try to talk to people during the check in the next day. Once I was at the hotel doing the check in the next day, I tried talking to a person by the front desk, I explained about my previous conversation with costumer services and the previous price they have given to me, just to be interrogated by this man, called Delmar Resque. He asked me if I had any proof of what was told me, I only could show my notes and told him that I had sent a message to my sister letting her know how much was going to be the addition, based on the price they had given me first. This man basically made me feel like I was lying, and made me very uncomfortable and embarrassed in front of other people. I asked him if he spoke English, to try to have my husband, which is an American, as part of the conversation. He said he didn’t speak English. In summary, I had to pay even more than what they have told me the night before. Instead of 462.09 BR they charged me 466.98 BR and I got no apology for this terrible misinformation. On a different note: I had reserved a wheel chair for my elderly mother. We got the chair as we checked in and got no further instructions about it. So, as we where passing by the reception back from the pools with my mother on the chair, the same gentleman, Delmar Resque basically lectured me for keeping a chair too long and said he had two more people awaiting to use it. Again, I WAS NOT informed that other people would have been waiting for this chair. I was disgusted and sick of this rude and unprofessional person that had no sensibility, nor politeness to talk to an international costumer th

As acomodações do hotel são excelentes, porém ao chegarmos no quarto estava infestado de pernilongos, ao reclamarmos nos deixaram 1 hora esperando na recepção sendo que o hotel não estava cheio, tínhamos dirigido 14 horas e com duas crianças pequenas e sequer recebemos um pedido de desculpas. A variedade da comida deixou bastante a desejar, outro ponto fraco é a carta de vinhos com apenas duas opções de vinhos mais justos, mas numa margem exorbitante, um vinho Santa Helena a 120 reais e o Latitude a 180 reais e ambos se esgotaram restando apenas vinhos de 300 reais. O ponto forte do hotel é a estrutura e a recreação nota mil, minhas filhas nunca ficam em recreação e simplesmente amaram. Os tios são incríveis, tia Chiquinha, tio Panda, tio Amendoim, tio Paraíba, tio Jhow, tia Cachinhos, tia Flor, tia Geleia e tio Potter, nosso muito obrigada a vocês que fizeram nossa viagem valer a pena, mesmo com alguns percalços.

Ambiente muito agradável, atendimento impecável, dormitório amplo, limpo e confortável. O hotel é maravilhoso, com várias coisas para fazer: beach tênis, piscina aquecida, tênis, futebol, academia, pescaria, caminhada, quadras diversas, passeio de quadriciclo, comida típica saborosa. E o que falar da equipe de animadores: MARAVILHOSOS!!! Animadores Tio Panda, Tio Potter e Tio Jow sempre felizes, animados e muito atenciosos!!!