All Suites Bordeaux Marne – Gare Saint-Jean

Not a pleasant hotel. The area is pretty grim. My room had its curtains missing so the sunlight would stay in my room and people across the street could watch me sleep. When I told the staff it seemed like they were just pretending to try and help. I asked for a refund and to leave but they would always say “I’m sorry I can’t do that only my supervisor can” but there would never be a real supervisor there to help. 10/10 horrible experience.

I had a very unpleasant experience with the hotel and their air conditioning system. The aircon was not working at all and I had to rely on a small fan in the room to try and keep cool. This made me wonder if the hotel was aware of the issue but wanted to see if they could get away with it. I reported the issue to the hotel staff several times, but each time I was given the same answer - they will reset the system so I should go back to the room, turn the aircon unit off and on and wait for 15 minutes. They claimed that this would reset the system and fix the problem. However, this solution did not work and I found myself constantly sweating in the hot and stuffy room. Despite being patient and understanding, the hotel staff did not seem to take the issue seriously. They offered to change my room, but only on the condition that I move immediately, as the hotel was fully booked. When I asked the staff to have a look at the air conditioning unit again, they simply responded that "sometimes it doesn't work." This indicates to me that they knew about the issue before giving us the room, which is completely unacceptable. When I brought it up, the hotel staff became defensive and rude. I don't understand why they would treat their customers in such a discourteous manner, especially when we were simply asking for a basic service that we paid for and deserved. To make matters worse, I overheard several other customers complaining about their own broken air conditioning units. I paid good money for a comfortable stay, but instead, I was left feeling hot, uncomfortable, and dissatisfied with the service provided. I hope the hotel management takes these issues seriously and makes an effort to improve their facilities and customer service in the future.

Good location

Camera funzionale e moderna, non al top sulla pulizia ma tutto sommato un'ottima soluzione

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公寓酒店，廚房冰箱電視一應俱全。對於在巴黎住習慣了公寓的我來説，感覺非常好非常熟悉。房間比較大，應該有20平方，衣服洗了一個晚上可以幹。對於在波爾多待多天的旅程來説，是個不錯的選擇！

J’ai pas grand-chose à dire c’était tout magnifique

excellent séjour dans cette hôtel. Bien situé très prop. Tout est OK 

房間很大！火車站行大概11分鐘，不過附近有巴士站老很方便。