Global Luxury Suites East Boston

Stayed at Luxury Suites in East Boston for 3 nights. Zero communication about parking, we registered our vehicle with my credit card and got no proof of receipt or parking confirmation to enter the garage. Also were promised roof access which was untrue as the only access was in another building in the complex that we could not access. Only 1 of our 4 keys worked to get into the building and our room. The property also mentioned the apartment would be furnished with the necessary equipment, and the bare minimum was given (no sheet pans, coffee machine, ice maker, or spatula/mixing spoons, and only 2 rolls of toilet paper were provided along with no hand soap)

We had a phenomenal time!!! Our apartment was clean, spacious, the view of the harbor is absolutely breathtaking! We couldn’t be happier about our trip here! Check in was east along with parking. We even extended our stay one more day and they were super accommodating!

No desk clerk to check in. Waited 4hrs til the cops came and treated us like we were trespassing! Left and had to book another suite for another 7days. Still haven’t seen a refund and no one responds to my inquires. I’m seeing a lawyer about this

We need to wait more 30 mins to reception to get the key to enter as it is misinformed to the front desk . We are three travelling from west coast for important meeting in the morning and tired a lot. Furthermore, we booked this to get better rest right after the flight. But we got very unpleasant experience. Not sure we will try ******* ANYMORE.Not worth for the money we spent

Needs better communication when it comes to payments and parking… was not aware for an additional $500 charge from the $984 I paid when booking, wasn’t aware that a parking permit was needed or I would be towed, wasn’t aware I had to CALL the company for extra towels for the stay and not able to get them delivered the next day. Other than that staff there were great and very helpful

FIRST of all. It's an apartment. NOT A HOTEL. Bed was squeaky and super uncomfortable, pillows had like 4 feathers left in them. Shower did not drain, so have fun standing in water during your shower. You CANNOT get into the room any sooner than 4pm, don't bother getting ahold of someone, they won't respond. EVER. Washing machine works, but the dryer doesn't work. So have fun having wet clothes you can't dry. Oh and the best part, text messages at 3am 6am to get into the place for a meter reading. Only plus is the proximity to the subway. I recommend staying any place else. Not worth the money with the hassle of this place.

It was near the Ferry and on the water, which was very nice. Drawback is that there are absolutely no sign for or even a hint of the name Global Luxury Suites East Boston. The concierge was away from the desk when I got there. And to further complicate things, there are 2 buildings.

All was good except the bath would not keep the water. Plug needs to be fixed. Aside from that, excellent!

Communication was poor, no one was at the desk when we showed up, had to call off site phone number, when we got in to the to check in no communication about the parking situation was told that it’s in the room looking for the fob to get in and was not there come to find out it was not where it was supposed be still not knowing where to park or the number , had to call was on the phone for one hour still not solved, the last contact was told his day was done and to call back in the morning!! To bad the person at the deck had better information the bed was horrible was caving in bad wife slept on the couch, sad. P S when we did finally got the parking spot it was in the wrong building!!! We did get that fixed