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"The room is great, although this time we had an issue with the morning to the airport service. We arrived on time at 6:20am and there was no room in the shuttle that was scheduled. It’s very stressful to wake up early and make sure you don’t miss a flight, and they clearly overbooked the shuttle, even though we specifically arranged this the night before. A rude family pushed past us too and the hotel staff didn’t really communicate what was going on. I appreciate the hospitality during the stay, but guests shouldn’t have to worry about missing a flight from rude other guests and miss-counted shuttles."

"Huge thanks to Manager Zhang for calling us, to driver Qiao for picking us up at Gate 11 of the airport terminal, and to Manager Wang at the front desk. This is a truly unique hotel. Even before we arrived, they were already reaching out. While we were still on the high-speed train, a call came through, asking about our flight arrival time. I mentioned we were coming by high-speed train to Zhongchuan Airport East Station and wondered if they could pick us up. Manager Zhang replied, 'Yes, a driver will contact you.' Manager Zhang asked for our train number and arrival time. Sure enough, less than ten minutes later, a text message arrived from the telecom company, directing me to Gate 11 of the terminal's arrival exit after getting off the train. Mr. Qiao, the driver, clearly specified the car's color and license plate number. As I was typing a reply, Mr. Qiao's call came in, again confirming his parking location. Since we mentioned we were an elderly couple, Mr. Qiao politely asked about the color of our clothes. My husband and I exited Lanzhou Zhongchuan Airport East Station, took the escalator, and quickly found Gate 11. Just as I was about to call, Mr. Qiao walked up to us, greeted us politely, confirmed our identities, helped us with our luggage into the car, and assured us that someone would take care of our bags upon arrival at the hotel. Once the car stopped, Manager Zhang warmly and proactively took care of us, carrying our luggage into the lobby and then all the way to our room. As soon as we entered the room, the housekeeping staff delivered fresh fruit. The next morning, our airport transfer was scheduled for 7:30 AM. Our principle is to avoid inconveniencing others, so we always arrive earlier than the scheduled time. By 7:15 AM, we were downstairs, completing the check-out process at the front desk. Manager Wang (I believe she's a manager, though we didn't see her title on her nametag, only her surname Wang) told us to eat breakfast before getting in the car, and she would let us know when it arrived. I replied that we hadn't booked breakfast, as our flight was business class, and we'd eat at the airport. She insisted, 'It's fine, have a little something.' She then arranged for us to sit down, asked if we wanted milk or millet porridge, and personally brought us two cups of milk and two bowls of porridge. When the car arrived, she again escorted us to the car, helped with our luggage, and ensured it was safely stowed. I mentioned there was a type of fruit we hadn't seen before. She packed a few for us in a food bag and told us its name and how to eat it. We've encountered hotels that call ahead to inquire about arrival times, but never one with such meticulousness and such seamless coordination with the driver. We've had drivers pick us up from stations and airports, but never one as thorough and enthusiastic as Mr. Qiao. We've met lobby managers, but never one like Manager Wang, who treats guests like family. This is a truly special hotel. This is also a hotel with culture. It features a cultural promenade, not just a few thick books for decoration or blatant tourism advertisements. Here, you'll find sculptures and paintings. On the third-floor elevator landing, there are shadow puppet-themed artworks. These art pieces showcase the history, culture, folk customs, and art of Gansu. I shared photos of these artworks with my students, and we discussed Gansu's history, culture, and geological features on WeChat. They all agreed that very few hotels nationwide focus on cultural taste. This hotel truly is a culturally rich hotel. **Facilities:** Very new, all equipment works perfectly. **Cleanliness:** Excellent. **Environment:** Very close to the airport and Zhongchuan Airport East High-Speed Rail Station. The shuttle takes only two or three minutes. From our room, we could see the airport main building and control tower, and observed aircraft taking off and landing, yet there was absolutely no noise. Due to light rain, we didn't explore the surroundings. **Service:** Outstanding. My husband and I are grateful to all the hotel staff."

"The room met all my business travel needs and had all the necessary amenities. I have to commend the hotel staff! The gentleman at the front desk who checked me in yesterday afternoon offered reasonable solutions to all my questions. A special shout-out to Aami at the front desk as well – she was incredibly responsive to my requests, very patient, and resolved issues quickly. The servers and housekeepers also deserve praise! They were all so nice, so nice!"

"Since I chose the Crown Hotel in Lanzhou New District for a business trip, I still believe that they are a brand of InterContinental. The check-in staff has a strong sense of service, the hotel facilities are also very good, and the swimming pool is very clean, so it is worth recommending."

"Completely better than expected. Everything is consistent with the description and pictures when booking, or even better. Just to give two examples: the king bed is 2 meters wide and the mattress is on the hard side (which is my favorite, I don't like soft mattresses). Breakfast surprise. It's not a buffet, the chef cooks on the spot and the food starts after you take your seat. The famous Lanzhou ramen contains a lot of beef. You know, the price including breakfast is less than 200/night. The best one I've ever met, no one"

"I booked this for my parents and child. The room was quiet, clean, and very spacious. The front desk service was excellent; they called in advance to ask if we wanted to upgrade to a larger room. They even provided children's toothbrushes and slippers, and there was a late-night snack available. It was very thoughtful."

"Amazing hotel with clean rooms and excellent service. The staffs are very helpful and accommodating. FREE laundry service, airport shuttle and supper. The most impressive part is their library with a great selection of Chinese books. The books can be return at any other Atour hotels around the country. Such a great concept!"

"The rooms are well-equipped and comfortable, the staff has a good attitude and high quality of service, and the food and snacks are also good. The environment is elegant and pleasant, and the sanitary conditions are good. Overall, I am quite satisfied and it is a very satisfying accommodation experience."

"I have stayed for the third time, and the overall feeling is good. After the first two stays, after the comments, the hotel replied that the next stay was free to upgrade the room, so I gave feedback to the front desk when I checked in. The front desk was refreshing and said that it was upgraded to a deluxe bed room, but after entering the room, I found that the room is the same as the big bed room 😂. Then there is the restaurant, no dinner is provided, the front desk before check-in is to reply that dinner can be ordered, the result is 6:30 to the restaurant, the floor is dark, hey"

"The room was neat and clean, and the room lady also sent yogurt and fruit plate. The service attitude was very good and very enthusiastic. Worth recommending. 👍👍👍👍"