DoubleTree by Hilton Breckenridge

Wow. I don’t know where to start with this property. The staff was great and we’re very apologetic, as they don’t own this hotel. Looks are always deceiving when you see the nice fire out front with seating. Upon check-in, you begin to head off to no man’s land. You have to take two filthy elevators to find your room. Walking at least a quarter mile to your room, and these rooms are so old. There’s no TV to speak of, the heating was loud and inefficient. You are not able to reach the restaurant to get food, and if you do, they pick up and then you are disconnected. $45 to park, and the parking has actually two lots but you are not told that. Signs are misleading as they point to the parking lot underneath, but when you’re finding that your car is not there, you come back and take another elevator to another section and walk out to another filthy area. G sorry, can’t say enough bad stuff about this place. On the plus side, the bed was pretty comfortable. But because they only have a single blanket on your bed with a sheet covering it, the heat that they have is insufficient.

This was the worst experience I have ever had at a Hilton franchise hotel. I booked a room for 5 adults with 2 queen beds and a sofa using *******. However, upon arriving at the room, I only saw 2 queen beds. After noticing this, I went back to the front desk. A young man at the front desk was very nice by the way , and informed me that he would ask the manager to change me to a room with 2 beds and a sofa. The manager, whose name is Jonathan, responded in a very nasty way, telling me that I needed to fit the 5 adults into two beds, and if I wanted a sofa, I would need to pay extra. I explained to them that it was impossible to fit my wife and my 20, 22, and 24-year-old sons in two queen beds. Their response, without even looking at my face, was that they had seen other guests do it before. My reaction was just to laugh and tell him not to take me as a joke. The manager then left the counter, leaving me talking to the young man at the counter who didn't even know what to say. I called *******, and they quickly contacted the hotel to speak with this guy, Jonathan, who refused to change the room. At this point, *******'s customer service credited my account for the difference and took care of the problem. ******* rocks! Hilton manager, you have no idea what the word 'hospitality' means."

The attendants were hard to understand, very quietly spoken. Our room wasn't ready until after 5pm. Hallways were windy, kind of crazy, rooms were dated. Taking the elevator to floor 7, then winding over to another elevator to get to floor 8 is really off-putting. For the price I certainly expected a well put together hotel, this is NOT that.

This hotel is under remodel construction, yes the lobby looks pretty but the rest is a dirty mess. Not disclosed when booking. Do yourself a favor and stay somewhere else

Property was very poorly maintained. Be aware there is very little parking and it’s $45 a night.

With the exception of the lobbey, hotel is run down. - Room was hot and cooling function of thermostat did not work. - Bed slept hot and bed and pillows were uncomfortable - Key card was stopped functioning a full day before checkout and had to be reprogrammed.

The lobby/bar area is beautiful! The rooms and hallways were something to be desired. Beat up. To get to our room we had to take an elevator up 7 floors then walk thru a maze of hallways to get on another elevator to reach 9th floor. Also parking is horrible! Very limited. Fortunately a very kind staff member got us a spot onsite.

The first two nights were fine. Nice room but on 7th floor in a hotel tower. I requested a lower room but could not get one. on the 3rd day (Saturday) the elevator to the 7th floor broke and no estimate to repair was given. I was in a health recovery mode, 80 years old, and unable to climb stairs; so I had no choice but to check out one day early. Great Location and I may use again. The hotel was in a renovation mode, so some facilities were not available.

The hotel is under construction and has room for improvement. Confusing layout to navigate and 2 staff members directed us to incorrect towers and floors. Only a few tv channels. No one present to open the grab and go section in the AM, 20 mins after it was supposed to open. Not many amenities, expensive parking fee. Pros - early check in no problem, great menu/food at restaurant on site.