London Kew Bridge

非常好，都住好多天

地理位置還算方便，房間清潔情況理想，空間足夠，早餐也可以。

This was a bad premier experience! We stay regularly at Premier inns because of value and the breakfast and this was the worst breakfast experience we have ever had in any hotel/ b and b we have ever stayed! Massive cues, due to no plates, no hot food, and when there was it was undercooked and no staff. No body was happy people were even putting breakfast items onto a slice of bread they were holding just to get something to eat! Save your money and go to macdonlds or greggs over the road because we gave up and left after having a coffee!

No hot water- had to have a bath with cold to luke warm at 04:30 am in the morning before catching an early morning day-long flight. (Was in Room 232). Also, no one answered the phone when we were calling before reaching the Hotel - we called five times but no one bothered to pick up and it just kept ringing and ringing. Unlikely to want to stay again.

Fire alarm went off at 5am left room to get out of the premises only to be told it was a false Alarm at the reception desk !!! Contacted guest relations they said as a customer had an issue with their shower which set off the alarm they would not refund my money .. ridiculous because I was not told this

This was not usual Premier Inn standard. Very tired room, with a smell of mold and a air condition that made more noise than the numerous jets passing just over to land at Heathrow. The worst thing was that even though we asked for it in the reception every night, our room wasn't cleaned for four days! When we complained everyone blamed the other employees. Luckily one of the receptionists, Carl, the pnly one to take any responsibility, helped us with basics such as new towels and taking out the bins the last night, and was very apologetic. We have stayed at this hotel previously, but the standards have really fallen. With newer and more well run hotels nearby this is one to avoid until they sort things out!