On arrival we were met by reception staff who read us the rules like a robot.
The room was so basic for £145.20 a night we wasn’t expecting a cheap thin mattress, the bed was on a slant which felt like you was heavy headed as your legs were higher then your head.
The shower was not cleaned the grout had orange mould in and the sink had limescale all around the plug hole. Not acceptable
Broken shutter blinds which let loads of light in.
Stains on the carpet
Bed side Lights to high from the bed out of reach
Tv in a poor position
The main fire door was non compliant due to the massive gaps around the door.
We had no sleep what so ever as people were so loud talking on the steps on the property outside. This happened on two occasions for hours around 1am and 3am. In the end we opened the blinds and asked them to leave. Cheap bed
We spoke with reception in the morning and were told we should have rung the emergency line.
No apology nothing.
The emergency line we were told to call seems to be a person on site but not on reception possibly asleep.
We left but returned as we wasn’t happy with the outcome. And spoke to the same man who could have handled this situation better it seemed like it was our problem and he didn’t want to help.
So we have asked to hear from the manager and await his response.
Location was perfect but we will definitely not be returning back here.
Poor room quality not worth £145
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