Επισκέπτης Χρήστης
10 Νοέμβριος 2022
When arriving at the hotel, I was surprised to find that there was no reception desk. I had to buzz into the residence and was greeted by a member of the housekeeping team who told me that I should've received access details in advance. She kindly rang her boss who I spoke to, who then sent me the details to access my room for the night...or so I thought. Another one of the managers then rang her to say that I had actually been sent the access code, concerningly enough, to somebody else's room. It was then informed that my reservation had been canceled my booking two days ahead of my arrival as my credit card "hadn't worked". However, I had no record of this attempt on my online banking and in fact, a member of their accounts team had 'accidentally' taken payment in full on the morning of my arrival. When speaking to the manager on the phone, he told me that I had been contacted by email to inform me of the cancellation, an email which I had never received. I was then left to walk around Brussels late at night to find alternative accommodation in the dark, which was not exactly ideal when I had spent all day traveling and virtually all of the other hotels were fully booked that night. Although this hotel seems like good value, I find it perturbing that their management seems to be so careless with personal details including credit card information, as well as access details to their rooms. The set-up is very impersonal and generally not great, so if you are considering staying here, I would reconsider as there are many other hotels in Brussels where their customer service far exceeds that of Hotel Les Écrins.
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