SuMa Recoleta Hotel

Sehr gute Lage, etwas laut (dünne Zummerwände), Alles in Allem sehr gut!

Terrible service, terrible elevator, minimal breakfast, overbooking at the beginning so a member of our group had to sleep elsewhere. Room was not clean, pillow smelled. DO NOT TAKE THIS HOTEL. No minor problems can be resolved by the (young) staff. I bet that after this negative comment there will be a positive one … guess how they do that …

AVOID THIS HOTEL! Fantastic location but very old rooms .. no tea/coffee facilities. The breakfast is subcontracted to another company. The cleaning lady did not wash the glasses.. My friends had a suite next to the elevator’s engine 😬 Well overpriced due to the currency exchange rate. You have fantastic hotels in Palermo for half the price. The worse is the CUSTOMER SERVICE. I stayed for 3 nights and had to come back for 2 nights a week later. My mother in law passed away and I had to leave Argentina. I informed them on WhatsApp 5 days before, I sent emails… no response and they refused to reimburse me !! That’s is appalling…

Perfect location this section is same of all the best hotels and looks like small Paris, perfect staff very friendly they found and return my jacket that I forgot there! The breakfast was also good and convenient because I had an morning flight and takes 12min to the AEP airport. I ll come back and recommend. The room has also everything you need and is very clean.

Excellent location and very helpful staff

Disappointing. The front of the property is beautiful and a great location however it papers over the literal cracks in the property. Our room was a good size but the duvet had no cover, was dirty. Bed was comfortable enough but pillows were hard. The door handle was falling off, the toilet made an almighty grunting noise and was not constructed properly. The safe didn’t work and the walls were falling off

Are some people in their reviews talking about the wrong hotel with their 1* reviews? I know the place we booked, and are reviewing, changed its name since we booked We stayed twice, 2 rooms each time. 1 night on the way out to Ushuaia, 2 nights on the way back The rooms were large, bordering on enormous. The bed was a commensurate size Air con worked fine, great as it was mid 30s C when we were there Breakfast is acceptable - cereals, toast, fruit, scrambled egg, pastries, muffins.. Coffee was pretty good Fridge in room Got a reasonable blue dollar exchange rate at the desk Well placed in Recoleta, barely 20 mins from AEP They readily printed boarding passes for me Highly recommended

Great service and location

Avoid this hotel at any cost. It was a shameless bait & switch tactic. We booked a quadruple room at the Recoleta Luxury Boutique Hotel. We prepaid a few nights to be on the safe side. When we showed up to check in according to plan the room we were supposed to occupy was not available due to, supposedly, emergency renovations. Staff gave us contradicting explanations: some pipeline had flooded the hotel but the renovations seemed to be more than just a last minute fix. It all looked planned. The unavailability of our room certainly came as a surprise, we had been in touch with hotel staff repeatedly throughout the prior weeks. They claimed that they did not have contact info to let us know about this unexpected turn of events: false, they had sent us confirmation of our booking to our email address. We had contacted them several times over the phone and in person leading up to our stay at the hotel. They sent us to another establishment belonging to the same hotel chain: the so-called Le B Club & Terrace. Ignore the pompous name: it is a student hostel with horrible maintenance and lousy hygiene. We are talking roaches; walls badly in need of a coat of paint; a rickety, claustrophobic elevator on the brink of malfunction, and a curious reluctance to change our towels, among other details. Both establishments seem to be seriously understaffed. The little staff there is available comes across as terminally uninterested, apathetic, jaded, possibly untrained, prone to lame excuses and bogus explanations. One of their pretexts was “I can’t help you because I just started in the job”. When we finally got lucky enough to confront the manager of Recoleta Luxury Boutique Hotel, an elusive woman by the name Carolina, she apologized profusely and claimed to be on our case. Once again, she wrote down our contact info (or pretended to do so). Several days have passed and we never heard back from her: out of sight, out of mind. In short: avoid this hotel and all its other sister establishments at all cost. It will be a disappointing and at times infuriating experience.