The Westin Buffalo

房間不錯，但早餐非常坑爹，比無早餐的房間每晚加了800塊，結果根本不是自助早餐，是給一張15美元的代金劵，在遠高於市價的餐廳選購食物，選完還要交税，交完税服務員還會管你索要小費（而且餐廳服務員的態度不怎麼樣，比酒店前台差遠了），太差了

酒店在downtown，本來是無敵的環境，但是樓下居然有一個bar！大晚上從11:00pm到夜裡2:30，黑人就開始扎堆放很吵的音樂！請大家選酒店這點要慎重啊！我要求換房間，酒店説100%booked了，所以衹能忍受黑人的吵鬧一直到凌晨2:30！另外就是酒店床單不太乾淨，相比後面住的Boston的威斯汀，這裏的衞生差了很多。

機器人服務好高科技

I called and made sure there would be late night food options as I was on an 1100 mile trip with 2 dogs. Requested 2 turkey sand at 11:30 pm uoon arrival. Was told it would take 1.5 hours but still I agreed. Called 45 min later to tell me they ran out of food- i called back and asked if they had anything- i ordered what they said they had available abd even flatbread and fries arrived an hour later. It was inedible, really. No apology, no discount - the staff there varies greatly in customer service. I have stayed there 8 times a year for 10 years on my way to Vermont. This hotel can cost $615 nightly when busy. I can get better customer service at a much cheaper place. Bye bye Marriott. How hard would it have been to refund $58. Never asked for one in the oast- geez

Linens need to be updated. Had towels that were tattered and frayed. Staff is always friendly and helpful. Connected parking garage is a plus. Plenty of dining options in the area.

The property is very lovely. Our room was super clean. Nice showers, big tv and a nice kitchen . Beautiful views and lots of space in the room !

Immaculate hotel. All around good service.

GREATEST EXPERIENCE IN BUFFALO THE BEST EXPERIENCE STAYING AT A HOTEL IN BUFFALO RIGHT IN THE HEART OF EVERYTHING DEFINITELY WILL BE BACK AND THE WESTIN WILL BE MY INLY CHOICE FROM NOW ON.

There were rips and holes in the sheets. TV was difficult to use and remote didn’t work well. Staff was very friendly, although valet parking was a hassle