Gracccii
29 Νοέμβριος 2023
My partner and I stayed on Friday night (24th) for one night. We had stayed a number of years ago for our anniversary and it was lovely so we decided to return. Unfortunately, our return visit was extremely disappointing. We are not a couple that complains but we feel we have to after our experiences and particularly after paying £180 for the room for one night! We just do not feel our stay met the expectation of that price point. Firstly, the welcome at reception could be better. Secondly, the room, The Commoners-15. While the room was snug (very snug), the bathroom was abysmal. The tiles and grout were covered on black mould, the shower housing was cracked and parts of the housing were missing, there was a leak and a lot of black mould around the corners of the shower, the silicone sealant was all black and mouldy, the sink overflow had black mould, the sink itself had brown staining on it and the housing under the sink was all chipped and damaged. Basically the bathroom was grim and was not what I would expect for £180! Mould can be treated with bleach! Thirdly, we needed an extension lead to plug on an item, when we asked at reception, we found again, the response was one of disinterest. We thought to ourselves, at least pretend you are looking for one! Lastly, the breakfast was all over the place. We had to ask twice for our tea and coffee and the sausages were inedible as they were not cooked. They were freezing cold and raw in the middle. We were so looking forward to our visit but we can't see ourselves returning after this time. Also, we noticed after leaving that they charge 10% service charge on dinner! An extra £7 on our dinner bill! Excuse me, what?? If I wish to leave a tip, that is my perogative. We also left a cash tip for the server not knowing we'd already tipped £7. Service charges are often charged on large groups, we were a party of 2. Meal was bang average too. We are raging that we spent so much money on one night and received so little.
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