Ξενοδοχεία με Tesco Express, Burnham-on-Crouch

This hotel is adequate enough and our room on level 1 was a good size. In nicer weather a lovely outdoors space with good view can be utilised. The restaurant in this hotel is very nice and worth a visit. The music in the restaurant for breakfast was much more the vibe I would expect with a boutique hotel (chill out Ibiza). The music the night before in the bar area was questionable (boy George) and not aligned to the following morning. The one irritation with this hotel is the fact they do not make you aware (our receptionist) did not anyway! About the parking in front of the hotel not being Free on a Sunday. On arrival we were not lucky enough find a space in the hotels carpark so parked opposite the hotel entrance. Once we checked in we asked if parking was free at the front. The receptionist confirmed it was not free so we downloaded the app and paid ( she did not make this information known on arrival). The receptionist did not then explain parking was also required for the Sunday. We were issued a fine at 08:20 Sunday morning. After paying the fine I spoke to the hotel to give my recommendation that all hotel guests should be made fully aware of parking rules. The receptionist I spoke with said she always tells people and I just confirmed that our receptionist did not. When I left on the Sunday with my fine I counted how many other cars also had a ticket. The number was 10. I do not believe this hotel is doing its best to inform guests which leaves a question mark for me. I personally won’t be returning as I feel other hotels in Southend area have the edge and the fine has left a bit of a negative experience that could have easily been avoided.

What was supposed to be a relaxing weekend started off as very stressful indeed as neither of the receptionists knew what the parking rules were so despite having downloaded the parking app before we left home, on arrival, when we queried why we could only pay until 6pm we were told there was an error on the app but not to worry, if we got a ticket we could claim a refund as a member of staff had done recently. After an hour of driving around trying to find where we could park, even asking a traffic warden who was only on 'transmit mode' and kept repeating it was the hotel we needed to speak to and they must have given us an incorrect code, we parked up outside the hotel where we'd first parked and paid for the parking to 6pm despite being told by the hotel it was to 9pm and as there was a show on at the Cliffs there would be traffic wardens about. We weren't offered the option to book breakfast on check in and so decided having read the mixed reviews to not bother and would go out the next day and get something in Southend. The triple room we booked was very comfortable and once we'd put the heating on, soon warmed up. There were plenty of amenities in the room - the only thing missing were glasses - but there were coffee mugs. The location is perfect for The Cliffs Theatre and there are plenty of good restaurants within walking distance. The whole experience though could have been much better and less stressful if we'd been given correct information on the parking. At 6pm we got a reminder our parking was due to run out and we then booked the next 24 hours. Fortunately we didn't listen to the receptionist who told us we didn't need to worry about parking until 11am the next day. There was a wedding fayre on at the weekend - let's hope anyone booking a wedding there ensures their guests come by train or they get better information on the parking than we did - otherwise they could miss the wedding whilst driving around trying to find where / how to park!!

Good service,nice staff,recommend

Spent two nights 21/22Dec my family were all staying here for a wedding nearby, the room No10 stayed in, was warm, very clean and a great comfortable bed, but it was the staff that made this visit so special. Clare on reception who was so welcoming and even carried our luggage up two flights of stairs. Emma who waited on our table at breakfast and seemed quite honestly to do everything and anything you needed to make your stay special, lovely girl. Our fabulous North Carolina waitress, who service was second to none. Henry our barman whom we kept very busy 😂 such a gentleman. The ladies who cleaned the rooms were also so lovely. In all I can’t remember the last time I stayed in a hotel that was so welcoming, warm and cared about its guests as much as these guys. Congratulations and Merry Christmas 🎄

The location of the hotel is easy to find and the environment is also good. The little brother at the front desk was very enthusiastic. When I found that the room could not be opened, he immediately called someone to help me solve the problem. The breakfast packaged by the hotel is self-service and you can eat very full. Next to it is Egypt University, only five minutes away from the hotel, adjacent to the national forest park, the air is fresh and pleasant.

Fantastic accommodation! Beautiful view and high efficiency service! Nice restaurants around, very good location. Definitely will come back again.