Burnley North Oaks Hotel and Leisure Club

Always great friendly staff clean rooms and comfy bed. Great nights sleep

We had a really nice stay. The parking availability was good and allowed for parking right outside the main entrance or down the side of the hotel, which made unloading the car easier as was closer to room. The room was comfortable. Nice big bed as well as bunk beds (although we didn’t use these but still had space to put out a travel cot and make a play area for our toddler). There was a combined hair and body wash in the room but as we forgot toiletries, it would have been nice if there was a separate shampoo and conditioner, and shower gel (but this wasn’t the end of the world! We had tea and coffee facilities in the room as well as some tasty biscuits but there were no spoons so I had to use my daughter’s travel cutlery to make a cup of tea. I’m sure if I’d called reception they would have resolved this but we didn’t have a chance at the time. Reception were very friendly. We wanted to order from the bar menu in the evening but found it rather limited with mainly sandwiches and soups so ended up eating elsewhere. There weren’t menus at the bar so the barman had to leave the bar to get one which took around 5 minutes to retrieve, leaving bar customers waiting but he was very polite about it and accommodating to guests needs.

Myself and 3 friends had a brilliant 2 day stay here.The staff are lovely - reception,cleaners,and the 2 wonderful young ladies on breakfast duty.My room ( 162) was large,comfortable and had a good view.We had dinner here first night and the service and food was first class.There is a leisure club which is free to enjoy if you stay here.The hotel is well placed for exploring Townley Hall and Pendle. The hotel also is ideal for get-together and weddings.Incredible value overall and 5* experience

The first room I was given was filthy, upon complaining I was given a clean room. It's a beautiful hotel but the cleaning staff or QC lets it down.

Ideal place for a one night stay. Twin room was fine, if maybe a little dated. Breakfast is excellent and all staff were friendly.

We had an amazing experience. Everything was perfect from the moment we walked in until we left the next day. All the staff were friendly and helpful. We came for my birthday and we’ll be back for my partners birthday next year. The use of the leisure facilities was a wonderful experience, just what we needed. Thank you!

There was no info in the rooms about the heating consequently the room was cold, but we only slept there, duvetsneed replacing single ones too small, twin rooms are at the furthest end of the bui!ding so walking back and to for info was not the vest plan at 72 yrs of age. Understand the no lift as the building is beautiful and the bathrooms and rooms were very clean breakfast and service was very good in the restaurant it needs the litte things tweaking a phone in the room, info in the room andbigger duvets on the single beds

Booked a room with double bed, the rooms are actually 2 single beds pushed together and they just split apart. Awful nights sleep and would completely avoid in the future. Would not reccomend.

Unfortunately I wouldn’t return here, I stayed in bed working until I went for breakfast as it was so cold, and I also needed to stay dressed through the night. Woke up with ‘Campers throat’ from breathing cold air all night. The carpet is like a patchwork, the net curtains really need a clean and I have to avoid the bathroom as much as possible as there is black mould which I have an acute allergy to. The mattress is quite thin BUT strangely very comfortable and the duvet is borderline ‘sheet’. I noticed an excessive use of fragrance when I first walked into the bedroom then realised in the morning that the smell was probably to mask the mould odour. Had I realised this when I first checked in, I would never have stayed in the room to begin with. It’s generally clean but dated. And really needs some money spent. I booked based on 1) location and 2) for the pool as I swim (a lot) disappointingly the pool is only 10m long which means it’s no good for swimming (1-2km distances). It’s really very disappointing