Discovery Parks - Burrill Lake, Ulladulla

We stayed on a powered site located near the main entrance. Approx. $110 per night. On arrival, I walked into the main office and saw the Assistant Manager Graham seated behind the counter. I said, "Hi, how's it going?" He replied sarcastically, "Awesome." He then checked me in without any further comment or eye contact. The only time he spoke to me was to explain the conditions of entry. On our first night, we were walking back from the local IGA store and heard a male employee seated inside a Discovery Park buggy near the main entrance gates jokingly refer to a customer as a "f.........ing c...t". My wife was appalled at the language used in a family park. Most mornings we were woken by the industrial bins being emptied between 4:50am and 5:30am. At night, we were kept awake by young teenagers roaming the area in groups screaming and laughing without any supervision. Children riding their bikes at all hours of the night. One morning, around 2:00am, we were woken by men yelling at each other regarding a mobile phone. All because Discovery Parks cancelled the Security service that has been offered by previous management companies like Big 4. My wife refuses to walk to the amenities at night on her own as she does not feel safe. New bathrooms - shower heads leak and pools of water are common occurrences outside the showers. New Year's Eve at 12:20am, only 20 minutes after the countdown, we were aggressively approached by the Assistant Manager Graham who yelled, "Turn the music off!" I asked, "What, turn it down?" He yelled, "No! Turn it off!" and walked off. This is totally unacceptable for a New Year's Eve celebration which in the past years, has been allowed to finish around 1:00am. The general culture at this location ensures that holidayers are made to feel like a hinderance or inconvenience rather than a welcomed guest. They seem to forget that we too have just endured a long year at work and now seek a welcomed and relaxed holiday. After attending this location for 25 years, our family has decided to find a caravan park that still holds good old values and respect for their guests. And in the half day we went searching the Ulladulla area, we found quite a few, and, $30 per night cheaper for the same period. On the good note, Samantha (Manager) has done an incredible job engaging entertainment, food stalls, and activities that have not been experienced in the past. I would like to congratulate Sam for that achievement. It's just a shame Sam isn't supported by staff who share the same attitude as her. Also, we found the ground / maintenance staff to be excellent. Most gave a welcoming smile and were willing to address any identified issues. Oh, and finally, that electrical fault that we reported many years ago where you receive an electric shock while turning on the water tap (except if you're wearing thongs), it hasn't been fixed.

When you pay expensive peak period prices for camping, you expect peak period service and facilities. I have been visiting this park since 1999 and since Discovery Parks has taken over, the place has significantly deteriorated. Security has been cancelled and we have been exposed to theft and anti-sociable behaviour. I caught teenagers stealing from campsites. Teenagers and younger were running around until 11pm-2am playing loud music and using foul language without supervision and no management control. My fiancee was too afraid to walk to the toilets at night and I had to accompany her. Sites flooded and our electricals were exposed to water. Rubbish bins overflowing daily onto the ground. Edges not maintained. Hedges not trimmed. Rubbish left in the showers after "cleaning". Now they want to increase the prices an additional $10 per night for the same period! How is that justified? We only go because of family and friends and the limited availability elsewhere for our group. Otherwise, we would look elsewhere. I would suggest you do the same.