PNH123
9 Σεπτέμβριος 2024
We chose to stay at Barcelo Aguamarina after having a great experience at another Barcelo hotel, but unfortunately, we won’t be returning to this one. While the hotel tries to cater to a wide range of guests, in doing so, it seems to fall short for some, especially when it comes to dietary needs. One member of our group has coeliac disease, and we encountered significant issues with the food service, particularly the lack of clear labelling for allergens and dietary requirements. Although we were told to ask for an allergen book, the staff would simply direct us to speak to a chef. The head chef was accommodating when available, but it was difficult to get their attention during busy times. Finding someone to assist with gluten-free breakfast options was also challenging, leaving them with a very limited selection of food to eat. It’s worth mentioning that hotels with lower star ratings have things labelled well. It really ruined the holiday to an extent as you can’t just help yourself and who wants to every day for every meal flag someone down to ask what they can eat. All it would take it labelling of each dish and them showing the allergen sign for what it contains that way they could then help themselves. Others who were vegan had the exact same issue. They want to go about eating as normal. Other hotels of this brand do this and it shocked me that they didn’t. It caused a lot of unnecessary stress, I was actually relieved to get home so I could cook Another issue was the sunbeds in the adults-only section. Most days, it was nearly impossible to find an available bed due to people reserving them with towels, despite not actually using them. We often had to sit by the family pool, which was much noisier, and even then, the sunbeds were placed too close together. On top of this, the adults-only pool had children swimming in it. They also charge a €10 deposit for beach towels, something I’ve not experienced elsewhere. Some areas of the hotel are in need of renovation. The corridor on the 1st floor has a hole that looks like it leaks, there’s marks on the walls that need looking at , and the air conditioning in the reception and communal areas either needs improvement or should be added. On a positive note, the staff were friendly, and the hotel is reasonably priced. The room was lovely . There’s a Spar shop nearby, but I recommend walking 20 minutes to the Mercadona for better prices and a wider selection. Also, there’s a great bar around the corner called Papaya that we’d recommend visiting. The resort itself is very family friendly and we’d return there just not to this hotel
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