THB Guya Playa

We absolutely loved this hotel! We have a 1 year old and the hotel was perfect with a baby. We got a baby bed and we also asked for a baby chair so we could feed her in our room and that wasn’t a problem. The restaurant was such a highlight, food was just excellent with sooo much choice, especially appreciated having cooks there available to cook you pancakes, eggs whichever way you like or fry fresh fish or meat just as you want. Rooms were regularly cleaned, and staff was just amazing - everyone would take time and interact with our daughter, at the restaurant the waiters would always bring us extra tissues, spoons, they would be so helpful and kind! You can see that the staff are treated well and are happy so they’re not stressed and tense and the atmosphere was nice and kind. Even the hotel manager would take time to say hi and give our daughter and us some attention. We appreciated a lot the pool area, where there’s 2 pools that are baby friendly. The spa was nice too just a shame it closes at 7 pm. We will definitely come back !

Whilst my partner booked a sea view with balcony from the main bedroom we were somewhat disappointed to only have a small balcony off the living area with a limited sea view? The rooms were all stated to have separate individual controllable air conditioning but in reality the system relied on selections from other people linked to the same system and a complaint in the first week we were offered fans if we were too hot so the system was most certainly not individual room controlled as stated This was resolved within the next two weeks as it got warmer and presumably all people were setting their systems to cold! A major problem was the excessive walk to our room from the lift area timed at over two and a quarter mins for each journey which became a significant chore during the day for two 70+ persons Staff who did cleaning and served in the restaurant were efficient and most helpful at all times Food was plentiful but at times was not kept fully hot within the warming pans and you had to wait for new supplies to be brought out, chips, baked beans, scrambled eggs to get hot portions only when these were replenished More specific local specialities would have been appreciated together with more variability in the weekly food selections A major improvement would be a toaster that actually worked efficiently as you had to wait 10mins at the least to get something hot and well toasted as most people just gave up leaving bread to eventually burn off, this was as very disappointing Fresh orange juice would have been a nice gesture together with fresh strawberries considering the island produce available

The hotel and its staff were perfect. They were everything we could have hoped for on a family hokiday with a 4yr and 2yr old. Manager, receptionist, bar, and cleaning staff were all really helpful and welcoming. A sea view room is definitely worth paying the extra for, as is the food at the hotel. The hotels location is ideal. 5-10 minute walk to cafes, restaurants, bars, supermarkets. 15 minute walk to the beach. 20 minute walk to the marina. The kids loved the kids club and mini disco ran by Gigi. If we head back to Mallorca, we'll be heading back to THB Guya Playa.

We stayed at THB Guya Playa this summer and enjoyed it very much. It is a well maintained, clean and family friendly hotel. Perfect for all the family to enjoy. There are 3 outdoor swimming pools and one indoor pool. A kids club with soft play and crafts keeps children happily entertained, safe and away from the sun thanks to Gigi. The staff is super friendly. There’s also a life guard watching the pools either Josue or Gino. The spa with its indoor pool is great to relax in the shade and enjoy a massage with Noelia or Daniela. Breakfasts buffet is vast and includes many options. As vegans we found many food options and plant based milks. Perhaps a plant based yoghurt and potatoes would be a good addition to the menu. The restaurant and bar staff are super friendly and happy to help. Thank you Luigi and Pedro! The beach is a short walk down the promenade with amazing sea views and lovely sunsets. A great beach to build sand castles, swim or enjoy water sport activities. The rooms are perfect for families with a kitchenette, balcony and lots of storage space. This was our second stay and we would definitely come back again! Vicenta, the Director is always available and happy to go the extra mile to make your stay more enjoyable.

One of the friendliest hotel I have ever been! Very clean and beautiful. We celebrated my friend birthday and I asked the hotel to help me surprise her with a cake and champagne which they kindly organised for us for free of charge! I recommend 100% this lovely hotel.

The last times we went as a family of 3 (2 adults, 1 child), this time, we brought the grandparents along because we liked it so much. The hotel is very comfortable, clean, bright, quiet, within about 7 minutes walk along the coastal walkway to the main beach (cala agulla), 2 minutes walk to a small nearby bay nice for snorkeling (also a diving school there). Everyone was friendly and helpful: special shout-out to the lifeguard Joshua who helped my partner with a bleeding shin and who was always helpful and friendly, also to the manager Vincenta Duran - very friendly and approachalbe and making sure guests are having a good time. Extra bonus points for sorting my mother out with a rollator during the whole stay!!! We had asked for the rollator beforehand and extended the rental for a couple of days while there - all went very smoothly thanks to the hotel. The breakfast and evening buffets are great! Continental cuisine and a different theme every dinner of the week. The quality is very good, lots of choice (evening: always 2 - 3 types of meat and fish, salad bar, desert bar, a grill counter; morning: various types of bread, toppings, müsli, eggs, bacon, mushrooms, pancakes ... a clear cut above the cheap and cheerful buffet!) The pools are excellent for kids: 1 toddler pool, 1 medium depth (this is the largest pool) and 1 deep for adults (too small to really swim but great for a refreshing dip). Our daughter also loved the kiddy club and kiddy disco (a pitty the Spanish girl who did it last year is not there anymore). The apartments are spacious enough for 4, clean, bright, best views are towards the bay. All in all a lovely stay as a family.

What can I say - holiday at this hotel at Cala Ratjada exceeded our expectations. We stayed for 10 days with 2 children aged 9 and 6 years old. We absolutely loved it and didn’t want to come back home! I researched the hotel and resort before travelling and can honestly say, it’s a perfect choice for a family with kids/babies. We traveled during school holiday and I was expecting it to be crazily busy. However staff is super organised and really friendly, we didn’t feel that it was over crowded or we had to ‘fight’ for a lounge or table at the restaurant. Hotel is pretty modern, very clean and we didn’t have any problems with our room made/towels changed. We had amazing view over the sea and cliffs, however room wasn’t even classed as a sea view room (all sea view tooms were already taken when we booked). If you’re booking in advance, sea view room is really worth extra as they face directly to the sea and sitting on the balcony there with a glass of wine watching a sunset would be amazing. We went half board and it’s really worth it if you have young children. We went out 4 nights and dined at some lovely seafood restaurants, however after some super busy days at the beach it was so handy just to go downstairs for a meal. Breakfast was amazing, with freshly made pancakes (kids favourite:)), pastries, fresh omlettes, selection of cheeses and meats, Costa style coffees etc. Dinner had a different theme each day of the week, buffet style so you could always find something you fancied. Of course, it’s not a sit down meal at an expensive restaurant but food was good and tasty. Plus added bonus - kids mini disco each night which our little girl absolutely loved! I cannot praise the staff enough - they work so hard however you can tell their friendliness is really sincere. Cala Ratjada resort is stunning and being so close to Cala Agulla beach is perfect. We did some day trips but found that this resort is just the best. Cala Ratjada is mostly German holiday resort and we loved it, it felt like having two holiday in one. :) I would had given 6 stars if I could - cannot wait to come back.

Good as a base for going out seeing the east side of the island. Not so good, in my opinion to just stay around the hotel. But there’s a very good beach a 10 minute walk away with good snorkeling.

Very nice location. The food is OK but the service is really poor. We visited with our family for 10 days in July 2023. Within 6 days the staff managed to not make up the room and to not provide fresh towels twice. This might not seem bad but at the beach with two small children towels is one of the most needed items. Upon mentioning it at the reception new towels we put on the table in our room. The old one were not removed and the room was also not made up.