Kellystevens1990
9 Ιούνιος 2024
So… I have been to Majorca previously at HSM Club Torre Blanc which is a sister hotel of Canarios Park and booked specifically as I knew the standards were good. On the whole, although not a bad holiday, I wish I had gone back to Torre Blanca in Sa Coma. Firstly, it was actually a larger hotel than I thought and I am never a fan of large hotels, although it wasn’t huge just bigger than I thought but that isn’t a bad thing. There were 4 pools all suited in their own way. Splash pool and the pool next to it with bar and sport complex was amazing and so, so safe for younger children. There is also a cooler shader small children’s pool that is perfect if you need to keep little ones cooler and a bit more secluded and quiet. Other main pool is great but deep and my older lot loved that, although was scary that the main entertainment complex was next to this pool and evening bar and I was always worked about children falling in walking in between (but I suppose if you are a good parent and supervise it isn’t a problem!) On check in we were supposed to have 3 rooms together as a party of 12 with 4 adults and 8 kids aged 14, 12, 10, 10, 8 , 7, 4 and 9 months but they split us over THREE FLOORS! Not only that two out of three rooms were not balcony rooms which I had booked. They blamed this on my travel agent not informing them of the bookings and different names etc… I disbelieve but not one to moan and we made do. Family rooms were nice and big and spotless, but beds a little hard and my air con didn’t work and good luck getting good water pressure for a nice shower, but hey, we made do not wanting to complain. The WHOLE place is IMMACULATE and spotlessly clean but despite this two kids in the party became ill with the sickness bug others have said despite careful eating and bottled water only… a staff member confessing the Mr Whippy had been closed that day due to testing unsafe and 25 kids being ill… The bar staff and entertainment team, cleaning team were so lovely and couldn’t help more or make you feel looked after on a personal level but the reception staff could do with some training from them! Reception were not helpful the room situation and I had to fight for replacement bedding when the kids were ill in middle of night. Food is fine, but yes. Repetitive after a few days but expected from a 3 star but just say… their sister hotel Club Torre Blanca had better food. Overall, I wouldn’t go back due to some minor annoyances that I think need to be addressed by management, but the staff were great. Beach Cala Antena is great for kids albeit a pain to get to if you have younger kids but when there is so safe and snorkelling great there. Only a ten minute walk but awkward with buggies. They do need an ATM on site too as was annoying as town is 25 min walk, although a taxi is only 5 euros. Personally, go to Torre Blanca instead!
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