Επισκέπτης Χρήστης
25 Μάιος 2024
This was our first family holiday with our 18 months son, and we had a lovely time. Very family orientated hotel, pretty sure everyone I saw was with kids. We stayed in the Majorca block, there were about 8 steps to go down which made it difficult with buggy & luggage but at the pool side there was just 4 so we made that our main mode of accessing the building. Room was fine, was cleaned everyday, fresh towels etc and when my son had a toileting accident in the cot I phoned down to reception and someone was up straight away to change his sheets in the travel cot. As per previous reviews lifts are tiny, we had to use both lifts when arriving and departing but both were always working and we were on the 1st floor so didn't mind the stairs at times. Pools were great, we used the splash pool at the start but my son wasn't a fan, so we moved down to the one at the bottom and just sat under the large tree at the back. Lack of parasols, (I think I only seen about 6 around these pools, sometimes the lifeguards have 2 of these) for number of beds, so this also worked well to keep us in the shade, we had no issues with obtaining loungers but we did attend at start of season, beginning of May. We had no issues with wasps as per previous reviews, I think I seen 2 my whole 8 nights. My only reason for giving 4 stars not 5, was down to the food. Now we ate well at every meal however found it extremely repetitive and we only stayed a week, I would class the food as more 3 star than 4. The labels of the food need to be clearer and available before mealtimes start, I found myself having to ask the staff what things were. Restaurant staff fantastic, very very hardworking. We never had any issues getting seats never had to wait for a table at any point we attended. Lunch we usually end up frequenting the pool bar I found the food to be fresher as it was smaller quantity & the chicken burgers were nice. Things like this would be nice to be served at main lunch. Entertainment staff fantastic too, Patrik was great, every morning walked round the pools and said hello etc The reception staff were fantastic, shout out to Aida, always wanting to know how to improve the hotel and was making notes of everyone's improvement when she was checking us out not just listening which I was impressed with. Everyone at this hotel is very hardworking, we thoroughly enjoyed our stay and would probably return to the hotel.
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