Pioneer55966389229
8 Απρίλιος 2024
The rooms are clearly advertised as having air conditioning and heating. It was abundantly clear on arrival that the cooling element of the air con wasn’t working in our room. It was a shock to discover that the hotel had disabled the whole air con element of the system across the whole hotel which the people on the front desk admitted when we asked to be moved. Despite our complaint, no alternatives or discounts were offered as apparently ‘ all hotels in the chain are doing the same thing.”Apologies not quite true. A massive industrial fan was offered which just blew hot air around the room and was far too noisy to even think about having on at night. It’s clear this is a cost saving exercise but more importantly, it is representation on a massive scale. It was 25-26 degrees whilst we were out there and with three people in a small apartment room, even with the windows open we couldn’t sleep on our 4 night short break. However, that’s not the point. Frankly, if you offer a service option, you cannot then decide whether the customer can have it or not, that’s up to the customer! Zafiro palma nova you advertise as a 4 star hotel. Sort this out!
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