Hilary
17 Σεπτέμβριος 2023
Stayed here a number of times and it’s always fine. Pleasant interactions with staff, rooms are big and have what you need.
This stay was an emergency stay due to health problems with a family member. My husband had made arrangements quickly online and chose the wrong dates, October instead of September, and unfortunately didn’t see the “non-refundable” section. Because I was driving 8 hours to get there, I simply made new reservations on the way, just to insure that I had a room. I didn’t know the other reservation was non-refundable at that time. Once arriving home, we had the company, through which we booked the wrong dates, ask for a refund because of our circumstances. The hotel wouldn’t do it. I’m not surprised, but I am disappointed, especially because of the number of stays I’ve had there in a short period of time. I won’t stay there again. And I hope they never make a mistake during a family emergency that costs them a chunk of money for nothing, because it just adds insult to injury.
Μετάφραση