The Good: Staff was friendly and the grounds are nice and clean. Felt safe and enjoyed the beach. Food preparation with generally OK and the staff did ask about food allergies and restrictions.
The Bad:
All of the nice restaurants on the property have quite a few meals that are not all inclusive, and have extremely high prices. There are pretty much zero options at the steakhouse... only the burger I think was included. And anything that includes steak is about $100 US or more. The Mexican restaurant and Italian restaurant have more options, but still many that are off the table unless you wan to pay up in a big way.
Also, they advertise great 24 hour room service. I was given a lot of trouble for trying to get 2 cans of beer delivered to my room. They wanted to charge extra. The room comes with 4 beers in the minibar. Apparently that is their limit for the day.
Shameful to call this place all inclusive. We have stayed a handful of places over the years, and we have never had these type of restrictions.
Booked a room with a balcony. We switched rooms twice in the first day, and still did not have a nice balcony. Heard other people staying there complaining of similar situations. About 1/3 of their rooms actually have balconies...so it seems like its a first come first serve situation.
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