Park Hotel Villa Belvedere

This is a difficult review to write because this is a nice property in a great location. Guest facing staff (front desk and restaurant) is extremely friendly and professional. However, the management/ownership does not take responsibility if something is wrong. We had a problem with the air conditioning in our room that should have been a simple fix but instead ended in frustration with the way it was mishandled by the owners. The lack of accountability and lack of kindness in the way we were treated by the ownership is extremely disappointing. We were in one of the cottages which has a living space downstairs with a bedroom and bathroom upstairs. There are two AC units for the apartment. The downstairs unit was working fine but the upstairs unit was not. The air was very stuffy, and the temperature was sitting at 25.5 C which was uncomfortable for us and we didn’t sleep well at all. We reported the concern to the front desk the next morning and a lady and maintenance person came to look at things after breakfast. We later learned the lady was one of the owners. The lady chastised us for not knowing that the curtains over the AC unit needed to be open. The curtains provided privacy over a window facing the common area. The inside temperature was now 25 C. We closed the curtain and let the AC unit run for over an hour with all windows and the bedroom door closed. However, the inside temperature didn’t change. We contacted the front desk again and they sent a pair of maintenance people this time who fiddled with things some more. Eavesdropping with Google Translate led us to understand they had been having problems with this AC unit. Eavesdropping with Google Translate led us to understand they had been having problems with this AC unit. They said they were waiting for permission from the owner to have another technician come. That technician arrived around 5pm and informed us he unclogged the condensation drain. We left the unit AC running and went to dinner. When we returned around 10pm, the temperature had only dropped by half of a degree to 24.5 C. The following morning the temperature outside cooled off slightly and there was a breeze. Knowing the AC was not operating correctly we decided to leave the room with the windows open. We reported the continued issues with AC to the owner. After they came back to look things over they blamed us for leaving the windows open. They would not listen to the explanation that the AC was still not working when we got home from dinner – all they could focus on was the open window. It got hotter on the third day and after 3 nights without AC, they were still acting like it was all our fault. They were essentially saying the condensation drain was plugged on Monday and Tuesday because we left the windows open the following Wednesday! I appreciate there was a language barrier with us not speaking Italian but a hotel catering to international tourists holds the burden of functional communi

The staff at Villa Belvedere are exceedingly guest orientated- i had a lengthy digital meeting to attend and cannot praise reception staff highly enough for their care and attention in enabling this and maximising privacy and comfort - Thank you

We completely enjoyed our stay with you. Thank you. You were all so helpful and welcoming. Our large well equipped room was lovely with a magnificent view over Cannobio and the lake. Your gardens are tranquil and very well cared for and offer quiet areas of privacy . The swimming pool and facilities were immaculate. Breakfast and lunch on the covered terrace was a delight to enjoy. We very much enjoyed look forward to returning and seeing you all again and enjoying your hospitality.

Das Hotel ist mit viel Liebe zum Detail eingerichtet und durchweg sehr schön. Das Personal ist super freundlich und sehr aufmerksam. Die ganze Hotelanlage ist sehr gepflegt und wunderschön. Die Zimmer sind sehr sauber und sehr schön. Wir waren das erste mal vor Ort und haben und direkt wohl gefühlt! Wir haben durchweg positive Erfahrungen gemacht und können dieses Hotel nur empfehlen.

Comme chaque année depuis 10 ans nous sommes venus…. Chambre réservée pour 6 nuits avec confirmation….à notre arrivée notre chambre au Rdc avec chaise longue et terrasse était annulée pour une chambre au 1 er avec petit balcon…. Bruits très importants par les femmes de ménage le matin , les jardiniers toute la journée , et un marteau piqueur une journée complète pour des fuites sur une terrasse. Construction dans le beau jardin de 3 suites dans un nouveau bâtiment….. A notre départ , suite à cette annulation de chambre , on nous fait gracieusement une remise très mesquine de 5€ par nuit…soit 2,5% du prix…..dans certains cas , il faut mieux s’abstenir. Nous ne reviendrons plus.

Es war mittlerweile unser zweiter Aufenthalt hier. Anlage ist sehr schön und super gepflegt. Personal immer freundlich und hilfsbereit. Es war bestimmt nicht unser letzter Aufenthalt in diesem Hotel.

Wunderschönes Hotel in einem sehr gep.egten, grossen Park, nettes Personal. Es gibt nur ein paar Kleinigkeiten zu bemängeln. Schön wäre statt des Duschvorhangs eine feste Duschabtrennung, eine Ablage für die Koffer und Garderobenhaken

Tolle Unterkunft mit italienischem Flair. Super das kostenlose Laden der EV Fahrzeugen. Alles Bestens nur zu empfehlen.

Traumhaftes Hotel mit sehr freundlichem Personal und sehr schönem Garten und einem grossen historischen Baumbestand. Das Hotel ist perfekt in die Natur eingebetet. Die Zimmer sind modern und sehr geschmakvoll eingerichtet. Es gibt auch Velos für einen Ausflug in den Ort oder die Umgebung.