Επισκέπτης Χρήστης
27 Φεβρουάριος 2023
My boyfriend booked a surprise stay through Airbnb for my birthday. The booking was made and paid for a month ago. On Saturday afternoon, we drove for hours only to arrive at 6pm and be told that they had no record of the booking and were full. The booking that had been advertised, booked and paid for, was occupied. The receptionist, sadly super unhelpful, albeit understandably out of her depth, blamed Airbnb and told us to 'take it up with them' as they had not sent the email with the booking. The message, essentially, was that we should sort it out ourselves. "Not our problem". We were to find a place to stay at 7pm, birthday plans bitterly ruined. We had made plans in Kalk Bay, for what was supposed to be a special occasion. We got back to a place to stay in Cape Town an hour later, having lost most of the evening. The whole experience was bitterly disappointing and quite grim. The host/owner was unreachable through the Airbnb channel at the time. Luckily, someone who overheard us at the guest house gave us the owner's personal number. The gentleman who answered essentially repeated "sorry, I just bought the guest house recently, there seem to be issues" - and also blamed Airbnb. We called Airbnb the following morning and they confirmed that our booking request was sent to and confirmed by the host / guesthouse. The lack of accountability is not okay. The stay had been planned ages in advance, and as a birthday surprise - it is time that we will never get back. A response from both parties would be the bare minimum, please.
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