Επισκέπτης Χρήστης
12 Μάρτιος 2024
Absolutely appalling service. I visited here with my friend from university for a catch-up. She now lives in Dubai and was visiting my new home. I suggested that we go for lunch here, having never been before. We both ordered a cocktail from their menu. This took above an hour to arrive. Yes, above an hour! In the meantime, the food actually arrived first which was a burger. The food was nice and wait-time was around 40 minutes which was fine. There were barely any other customers eating or drinking (I’m not surprised) as it was a rainy day. We kept reminding the waitress about our drinks. She didn’t seem like she knew what she was doing at all. In the end, the drinks were made up and then sat on the bar another 10 minutes. In the end, my friend got up out of her chair and grabbed them off the bar herself. I wish that I could say that the appalling service ended there … it did not! Upon paying, I suggested the we don’t pay for the drinks since we waited an hour for them. The waitress made us pay. I wrote an email to the hotel when I arrived home saying how disappointed I was with their hospitality. The reply was that the manager was away and would reply when he was back. After a few weeks without a reply, I wrote another email to the hotel and received a rude reply saying that I should phone the hotel if I have any issues. I wouldn’t recommend here… not unless you like waiting an hour for a drink and you want to eat your burger with a dry mouth. Sadly, I shan’t be returning for food despite the lovely, historic building and well kept grounds. Service is everything.
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