Campanile Cardiff

Trip.com needs to update there site checking tines are wrong

There is no pressure in the shower, the water is running very slowly, the toilet is dirty, the toilet seat is broken, the room is hot despite the open window, strong ventilation or some air conditioning indicated, no coffee, tea in the room, you have to go to the reception for it and this is another building, and in the morning after a hard night it is not nice to go anywhere without coffee or tea, at the reception service nice, despite the details, price ok, location also about 12 minutes by car from the center

Lovely place, I came to Cardiff for Business but the hotel has a very relaxed a**osphere, lot of open air, space to relax, all rooms in my underestanding take you directly to the open space and in covid time it is a great thing. Staff aare very helpfull, plus breakfast is great and made fresh for you, I shall definitely come back

Overall the stay was OK, value for money based on a one night stay. The staff were friendly and helpful. The building itself is tired and in need of updating but based on our experience we would return.

Absolutely amazing place to stay staff that went above an beyond super comfortable bed and amazing view

This has to be one of the worst hotels i have stayed in, where do i start, i arrived at 13.55 , checkin 14.00 to be told come back at 14.00. little confused i was 5 minutes early anyway i stood there thinking only a few minutes, for the guy behind the counter to say to me no point i waiting there i wont see you any quicker.... so anyway 14.00 came along i said can i check in now please got given room key went to it and it reminded me of a 1960's holiday camp. room in major need of renovation i paid £80 for one night here it was not worth anywhere near that. room had not been properly cleaned. but a price list on the door say basically if they feel you make to much noise they can charge your card £150, and if your room is left a mess they can charge you a minimum of £100. ive never seen this before. DO YOURSELVES A FAVOUR AND BOOK ELSE WEAR

there was no light bulbs, no kettles provided and rooms dirty... made a complaint for a refund however the hotel have denied any of this so no refund is provided

Travelled over 6 hours to arrive at the hotel we booked as it also had a restaurant, to be greeted by a staff member with a lack of people skills saying"what do you want". When trying to book a table at the restaurant to be told it hadn't been open for 6 months was not acceptable, especially when the website and app doesn't tell you this. When we highlighted this we were told it wasn't "their problem" and there was a chip shop in town. Not what we wanted to hear after a 6 hour journey. The exterior of the hotel and car park were unkempt, as were the communal areas. The room was only just ok, bath towels appeared soiled and the shower was less than useless with little water pressure. We could go on and on but the main message is to avoid this hotel.

You get what you pay for - the room was basic which was expected given the price we paid. Bathroom was unclean with cobwebs in the ceiling corners. Car parking outside the room door was very convienient. However location of hotel to Cardiff City Centre is approx. 20mins. Room had one heater (no central heating) which was basic, considering we went during a storm! Overall, within expectations.