Επισκέπτης Χρήστης
1 Ιούλιος 2023
We stayed at the Cardston Inn June 24-26,2023. The gentleman checking us in told us they had recently taken the motel over and were in the process of updating the rooms. The room was simple and looked clean. When we attempted to unlock the dead bolt it several minutes to unlock, scary in case of fire. The shower head pointed to the wall and was unusable. We mentioned it to him and both were fixed by the time we came back from our day's sightseeing. I said to the lady that ran the place I was unaware they didn't have blow dryers. To which she replied, 'I guess not! People keep stealing them. You need to ask at the office.' Perhaps this could be posted in the room. The Continental breakfast was good, the muffins appeared to be homemade and were delicious. In the morning I was going to make coffee. The pot had not been cleaned and had a thick scum of old coffee on the bottom. I told her, ' I put some water to dissolve the bottom of the coffee pot, and I'm returning the hair blower.' She rolled her eyes, told me she didn't have extra hands and breakfast wasn't ready yet. We were packing up our vehicle. Didn't have plans on having breakfast Both proprietors were sitting outside in front of their suite when we were ready to checkout. my husband went to return the key, thank them and wish them well in their renovating endeavors. Well, the woman came completely unglued. She YELLED, 'Nothing seems to be good enough. I don't know what you expect!! Nothing but negativity!!' With that she got up, slammed the doors of their suite so hard that the windows rattled. My husband said to the man that he meant nothing negative by his comment. I've been in Customer Service my whole life. The way this woman treats her customers was truly shocking. They are both undeniably hard working individuals. But do not bite the hand of your source of income. Word of mouth is a valuable advertising source. And this sort of Customer Service will turn around to bite you in the ****.
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